Bright Pattern
Bright Pattern is a provider of cloud-based SaaS contact center solution that offers customer identification, optimized communication workflow, and more, across multiple communication channels. Its headquarters are in San Bruno, with and additional office in Tokyo..[1]
Technology[edit]
“Bright Pattern matched the best vendors in reliability and scalability, administration and monitoring, core platform functionality, and security. The Bright Pattern Cloud Contact Center was at least at, if not slightly above, the average of all products, in the areas of interoperability, solution breadth and depth, and overall capabilities.”[2] [3]
Bright Pattern’s omnichannel offering consists of voice, text, email, video, and messaging apps like WeChat. [4] The omnichannel software offers non-disruptive maintenance, on-the-fly updates, 99.999% uptime, with the ability to scale from 5 to 10,000 concurrent agents [5].
Bright Pattern Summer 2017 release provides improved features for operational efficiency and workforce optimization with tools including a customizable wallboard builder, web chat widget, workforce management integrations with Monet and Pipkins, and improvements on their Salesforce and ServiceNow CRM integrations [6].
“Longtime contact center vender Aspect Software is a strategic investor in Bright Pattern, and Aspect has used the Bright Pattern technology as one of its cloud contact center offerings since 2013 and continues to market it under the Aspect Zipwire brand today.”[2] [7]
History[edit]
CTO and Founder, Konstantin Kishinsky, raised $1.5 million seed funding October 2010 and a total of $9.5 million in total funding [8]
In January 2018, Bright Pattern appointed Michael McCloskey as a CEO. Michael was on successful management teams helping lead the IPOs at Kana, Network Appliance, and Genesys.[9] [10]
References[edit]
- ↑ "Company Overview of Bright Pattern, Inc". Bloomberg.
- ↑ 2.0 2.1 "Ovum Decision Matrix: Selecting a Multichannel Cloud Contact Center Solution, 2017–18". Ovum.
- ↑ "Downloadable Reprint: Ovum Decision Matrix: Selecting a Multichannel Cloud Contact Center Solution, 2017–18". Bright Pattern.
- ↑ "Bright Pattern adds WeChat support to call center platform". Enterprise Innovation.
- ↑ "Bright Pattern Company Profile". Contact Center World.
- ↑ "Bright Pattern Enhances SaaS Contact Center Solution". Workforce Optimization Software.
- ↑ "Aspect's Form 10K". US Securities and Exchange Commission.
- ↑ "Bright Pattern". Crunchbase.
- ↑ "Michael McCloskey". Bloomberg.
- ↑ "FrontRange Solutions Acquired By Private Equity Fund Francisco Partners". TMCnet.
External links[edit]
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