Competence Call Center

Competence Call Center
ISIN	🆔
Industry	Customer Service provider
Founded 📆	July 1, 1998; 26 years ago
Founder 👔
Headquarters 🏙️	, Vienna, Austria
Area served 🗺️
Key people	Christian Legat, Ulf Herbrechter, Thomas Nemec
Members
Number of employees	5.000 (2016)
🌐 Website	www.yourccc.com
📇 Address
📞 telephone
	;

Competence Call Center (CCC) is a BPO and Customer Service provider with more than 5,500 employees in 8 countries. CCC operates at 17 locations in Vienna (headquarters), Berlin, Biel, Brașov, Bratislava, Bucharest, Dortmund, Dresden, Essen, Gdansk, Istanbul, Izmir, Leipzig, Paris and Zurich.

History[edit]

CCC was founded in Vienna on 1 July 1998 by Thomas Kloibhofer. In 2001 the opening of the location in Berlin represented the expansion outside of Austria’s borders. Since 2005, CCC has expanded into Switzerland, Slovakia, Romania, Turkey, France and Poland and opened five further locations in Germany. CCC is organizing the CCC Convention - an international event for the Customer Care and BPO industry - every year.

Awards / Certifications[edit]

Awards[edit]

CCC has received 51 Awards, including the “Customer Service Team of the Year” with Samsung at the International Business Stevie Awards 2015 as well as with Verivox at the German Stevie Awards 2015 and the “Best Partnership” with TCS at the “Golden Headset Award”.

Certifications[edit]

In 2010 CCC received a certification in accordance with the European Call Center Standard EN 15838 and the international quality standards ISO 9001 and ISO 10002.

External links[edit]

References[edit]

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