Domestic & General
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Founded in 1912, Domestic & General (D&G) is a multinational insurance and appliance care provider, headquartered in Wimbledon, London. It has around 16 million customers and protects 23 million home appliances.[1] – ranging from cookers and washing machines to boilers and televisions. D&G’s core markets span the United Kingdom, Europe, and Australia, and the business has a growing presence in the United States[2].
D&G is a specialist warranty provider[3], working with over 160 UK and international brands, including many global manufacturers, retailers and financial services clients.
History[edit]
Domestic & General’s story began with its founder, Samuel William Copley, who was born in Huddersfield, England in 1859[4].
The company began its journey in 1912, insuring livestock during transit in Western Australia[5].
1912[edit]
By 1912, Samuel Copley had become a successful land owner and was involved in property development, cattle-raising and public transport[6]. On his return to Great Britain and unable to find insurance for his cattle during transit, he formed the Western Australian Insurance Company (WAICO) in July of that year[7].
1914-1978[edit]
WAICO expanded and started operating in London from 1914, which ultimately became the administrative head office of the business[8].
Over the years, D&G (and its sister companies) went on to deal in many products. But in 1950, it was the introduction of breakdown cover on televisions that proved to be a major business breakthrough[9].
1988-2013[edit]
In November 2007, D&G again became privately owned when it was bought by Advent International[10].
2013-2021[edit]
In December 2013, the business was bought by CVC – one of the world’s leading private equity and investment advisory firms[11]. In 2019, Abu Dhabi Investment Authority (ADIA) bought an investment in D&G, while CVC remained the majority shareholder[12]
From July 2016, Ian Mason held the position of CEO. Ian died suddenly of a heart attack[13] in April 2021 at the age of 59.
D&G is currently led by CEO Matthew Crummack[14], who joined the business in October 2021.
2021-2023[edit]
D&G has opened a new office in the heart of Nottingham. This operations centre will bring £50 million of direct investment investment into the city and accommodates over 1000 employees[15].
Offices and Operations[edit]
D&G operates across 12 markets and employs almost 3,000 people[16]. It has offices in:
- Australia
- France
- Germany
- Italy
- Portugal
- Spain
- UK
- USA
Partnerships with other brands[edit]
D&G works with over 160 UK and international brands to provide insurance plans and aftercare for a wide range of household appliances, domestic products and consumer electronics. Brands include John Lewis[17], EDF[18], AO[19], Bosch[20], Sky[21] and Whirlpool[22].
D&G became a member of onHand in 2022, an initiative to engage employees in local volunteering and climate action[23]
Sponsorship[edit]
Domestic & General (D&G) was the Official Warranty Provider to the Birmingham 2022 Commonwealth Games[24].
References[edit]
- ↑ Stevens, Ben (2020-05-29). "John Lewis partners with Domestic & General to offer exclusive insurance on tech products - Latest Retail Technology News From Across The Globe - Charged". Retrieved 2023-04-25.
- ↑ "DOMESTIC & GENERAL USA HOLDINGS LIMITED overview - Find and update company information - GOV.UK". find-and-update.company-information.service.gov.uk. Retrieved 2023-05-12.
- ↑ "How covering more can cost less". The Guardian. 2004-10-15. ISSN 0261-3077. Retrieved 2023-04-25.
- ↑ YorkshireLive (2008-05-30). "Time to honour real hero of Town that bought itself". YorkshireLive. Retrieved 2023-05-12.
- ↑ "Warranty giant D&G shelves plan for £1bn sale or float". Sky News. Retrieved 2023-05-12.
- ↑ "Domestic & General hires bank to plot £1.5bn stock market return". Sky News. Retrieved 2023-05-03.
- ↑ "DOMESTIC & GENERAL GROUP LIMITED overview - Find and update company information - GOV.UK". find-and-update.company-information.service.gov.uk. Retrieved 2023-05-03.
- ↑ "CVC revs up £1.2bn sale of warranty giant D&G". Sky News. Retrieved 2023-05-12.
- ↑ Farrell, Sean (2013-08-13). "Private equity firm CVC pays £750m for Domestic & General". The Guardian. ISSN 0261-3077. Retrieved 2023-05-12.
- ↑ "Warranty giant D&G shelves plan for £1bn sale or float". Sky News. Retrieved 2023-05-12.
- ↑ Farrell, Sean (2013-08-13). "Private equity firm CVC pays £750m for Domestic & General". The Guardian. ISSN 0261-3077. Retrieved 2023-05-03.
- ↑ "Abu Dhabi Investment Authority buys 30% stake in D&G". Financial Times. 2019-07-10. Retrieved 2023-05-03.
- ↑ "Over £400,000 raised in memory of alumnus Ian Mason to fund new Foundation Year scholarships". Support Cambridge. Retrieved 2023-04-25.
- ↑ "Matthew Crummack, Domestic & General Group PLC: Profile and Biography". Bloomberg.com. Retrieved 2023-05-02.
- ↑ Whittaker, Anna (2021-03-08). "Company to open new hub after student flats plan confirmed". NottinghamshireLive. Retrieved 2023-05-12.
- ↑ "Warranty giant D&G shelves plan for £1bn sale or float". Sky News. Retrieved 2023-05-12.
- ↑ "Protect Plus". John Lewis & Partners. Retrieved 2023-04-25.
- ↑ "Boiler and Heating Cover | Maintenance and Support Plans| Boiler Insurance from £4.57pm". EDF. Retrieved 2023-04-25.
- ↑ "Welcome to AO Care". www.ao-care.com. Retrieved 2023-04-25.
- ↑ "Bosch Repair Service | Bosch UK". www.bosch-home.co.uk. Retrieved 2023-04-25.
- ↑ "Sky Protect Device Insurance | Sky Help | Sky.com". www.sky.com. Retrieved 2023-04-25.
- ↑ "Amdea Registration". whirlpool.registermyguarantee.com. Retrieved 2023-04-25.
- ↑ "onHand - The Volunteer and Climate Impact Platform". onHand - The Volunteer and Climate Impact Platform. Retrieved 2023-04-25.
- ↑ "About Domestic & General". Commonwealth Games - Birmingham 2022. Retrieved 2023-04-25.
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