Etech Global Services
 | This article relies too much on references to primary sources. (May 2021) (Learn how and when to remove this template message) |
| File:Logo of Etech Global Services.jpg | |
Formerly | Etech Inc |
|---|---|
| Private company | |
| ISIN | 🆔 |
| Industry | Information Technology and Services |
| Founded 📆 | 2003 |
| Founder 👔 | Dilip Barot and Matt Rocco |
| Headquarters 🏙️ | Nacogdoches, Texas, USA |
Number of locations | 9 |
Area served 🗺️ | Worldwide |
| Products 📟 | QEval, ICE Live Chat, ICE AI Chatbot, ICE Email Management |
| Services | Quality Monitoring & Analytics, Actionable Insights, Call Center Analytics, Performance Management, Customer Experience Analytics, 360-Compliance Tracking |
| Revenue🤑 | $480 million (2021) |
| Members | |
Number of employees | 2,700 |
| 🌐 Website | www.etechgs.com |
| 📇 Address | |
| 📞 telephone | |
Etech Global Services is a privately owned multinational contact center with its head office located in Nacogdoches, Texas. With nine centers worldwide, in 2021 Etech employed over 2,700 employees and generated revenue of $480 million.[1]
History[edit]
Etech began as Berry Direct, a business division of L. M. Berry and Company, a subsidiary of Bellsouth Corporation, in June 1997.
In 2003, an investment team led by Dilip Barot and Matt Rocco acquired the assets of Berry Direct forming Effective Teleservices (ETI), which later rebranded to Etech Global Services. The company initially employed 400 people in one contact center in Nacogdoches, Texas.[2]
In 2018 the company announced to establish a new contact center in Jamaica, creating around 200 jobs in Montego Bay.[3]
References[edit]
- ↑ "Etech Global Services Revenue - Zippia". www.zippia.com. 2021-12-14. Retrieved 2022-03-10.
- ↑ "John Maxwell to present at Etech Global Services' Servant Leadership Conference".
- ↑ Ammachchi, Narayan. "US Call Center Provider Etech Adds 200 Seats to Jamaica Operations". Nearshore Americas. Retrieved 2022-03-10.
External links[edit]
This article "Etech Global Services" is from Wikipedia. The list of its authors can be seen in its historical and/or the page Edithistory:Etech Global Services. Articles copied from Draft Namespace on Wikipedia could be seen on the Draft Namespace of Wikipedia and not main one.
