Gear Inc
Gear Inc is a Singapore-based business process outsourcing (BPO) and managed services company founded in 2007. It provides customer support, content moderation, game management, data annotation, trust and safety operations, and back-office services for clients in the gaming, technology, and digital industries.[1][2]
The company supports global organizations with outsourced business solutions, including multilingual customer support, AI and data labeling, financial process management, and digital community operations.[3]
History
Gear Inc was established in 2007 to deliver outsourced operational services for online and digital businesses.[4] The company expanded into customer service, content moderation, and game management services, supporting global publishers and digital platforms. It later added operations across Southeast Asia and expanded into EMEA and the Americas to provide multilingual outsourcing capabilities.[5]
Operations and Locations
Gear Inc operates globally with a presence on five continents and a workforce of over 6,000 professionals, supporting 75 languages.[6]
- Americas: Canada, United States, Brazil, Colombia, Peru, Uruguay
- Europe, Middle East & Africa (EMEA): Italy, Turkey, Poland, Czech Republic, Germany, Spain, Morocco
- Southeast Asia: Vietnam, Thailand, Indonesia, Laos,[7] Philippines,[8] Singapore, Malaysia.
- East Asia: China, Japan, South Korea
- South Asia: India
The company’s offices include workspaces, training and meeting facilities, and infrastructure to support its operations.[9][10][11][12][13]
Leadership
Gear Inc’s leadership team oversees the company’s global business operations and strategic direction.[14] As of 2025, the key executives are:
- Desmond Tan, Chief Executive Officer
- Adam O’Connor, Chief Commercial Officer
- Dexter Villota, Senior Vice President, Global Operations
- Michelle Lim, Senior Vice President, Finance
- Huy Nguyen, Director of Contracts and Commercial
Awards and Recognition
In 2025, Gear Inc was recognized as a Major Contender in the Everest Group Trust and Safety Services PEAK Matrix Assessment, which reviewed 28 global service providers.[15] In 2024, it received two honors at the Singapore Business Review Management Excellence Awards: *Wellbeing Program of the Year* and *Team of the Year*.[16] Gear Inc was also a finalist in the Outsourcing Impact Review 2025 Awards under the Health and Wellness category,[17] and in the Engage Awards for *Best Use of Technology in Employee Engagement*.[18]
Memberships
Gear Inc is a member of several industry organizations, including Outsource Accelerator,[19] the Trust and Safety Professional Association (TSPA),[20] and the IT and Business Process Association of the Philippines (IBPAP).[21]
Partnerships
Gear Inc is listed as a HubSpot Solutions Partner.[22]
Corporate Responsibility
The company operates a Wellbeing and Resiliency Program that provides mental health and emotional support for employees in high-stress roles. It has used virtual reality tools for mindfulness and stress management.[23]
References
- ↑ "Company Rebrand and Website Revamp at Gear Inc Signals a Leap Forward in Enhancing Client Experience". Business Insider. June 12, 2024. Retrieved October 6, 2025.
- ↑ "Services". Gear Inc. Retrieved October 6, 2025.
- ↑ "About Us". Gear Inc. July 28, 2025. Retrieved October 6, 2025.
- ↑ "About Us". Gear Inc. July 28, 2025. Retrieved October 6, 2025.
- ↑ "Services". Gear Inc. Retrieved October 6, 2025.
- ↑ "Locations". Gear Inc. Retrieved October 7, 2025.
- ↑ "Gear Inc Expands Global Footprint With a New Office in Laos" (Press release). GlobeNewswire. July 4, 2024. Retrieved October 6, 2025.
- ↑ Mercurio, Richmond (June 27, 2024). "Global BPO firm taps FILRT for first Philippines office". The Philippine Star. Retrieved October 6, 2025.
- ↑ Once, Liezel (June 28, 2024). "Global BPO firm Gear Inc. opens first Philippines office". Outsource Accelerator. Retrieved October 6, 2025.
- ↑ "Filinvest REIT Corp. signs lease agreement with Singapore's Gear Inc". SunStar Business. June 26, 2024. Retrieved October 6, 2025.
- ↑ Loyola, James (June 26, 2024). "Singapore's Gear Inc. opens office in FILRT building". Manila Bulletin. Retrieved October 6, 2025.
- ↑ "Filinvest REIT Corp. Signs Lease Agreement with Gear Inc. for its First Office in the Philippines". Filinvest Group. June 27, 2024. Retrieved October 6, 2025.
- ↑ "Multinational Tenants Continue to Drive Filinvest REIT's New Leases Growth". Filinvest REIT Corp. January 15, 2025. Retrieved October 6, 2025.
- ↑ "Leadership". Gear Inc. 2025. Retrieved October 6, 2025.
- ↑ "Trust and Safety Services PEAK Matrix Assessment". Everest Group. April 3, 2025. Retrieved October 6, 2025.
- ↑ "Gear Inc wins two accolades at SBR Management Excellence Awards 2024". Singapore Business Review. November 2024. Retrieved October 6, 2025.
- ↑ Gallimore, Derek (September 16, 2025). "Outsource Accelerator Announces Record 31 Finalists for 2025 Outsourcing Impact Review Awards". Outsource Accelerator. Retrieved October 6, 2025.
- ↑ "Meet our 2025 Finalists". Engage Awards. 2025. Retrieved October 6, 2025.
- ↑ "Gear Inc Profile". Outsource Accelerator. Retrieved October 6, 2025.
- ↑ "Supporters". Trust and Safety Professional Association. Retrieved October 6, 2025.
- ↑ "IBPAP welcomes Gear Inc as its newest member". Facebook. IT and Business Process Association of the Philippines (IBPAP). 2024. Retrieved October 7, 2025.
- ↑ "HubSpot Solutions Partner Directory – Gear Inc". HubSpot. Retrieved October 6, 2025.
- ↑ "Outsourcing Impact Review 2025 Finalists – Health and Wellness Medium Category". Outsource Accelerator. 2025. Retrieved October 6, 2025.
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