Kepner-Tregoe, Inc.
 | |
| Private | |
| ISIN | 🆔 |
| Industry | Management Consulting |
| Founded 📆 | |
| Founder 👔 | |
| Headquarters 🏙️ | , , U.S. |
Area served 🗺️ | Worldwide |
| Members | |
Number of employees | 180 (2008)[1] |
| 🌐 Website | kepner-tregoe |
| 📇 Address | |
| 📞 telephone | |
Kepner-Tregoe, Inc. is a multinational [2] management consulting and training [3] company headquartered in Princeton, New Jersey.
It provides consultation and training to companies in industries such as manufacturing, electronics, chemicals, pharmaceuticals, and financial services.[4]
The company was founded in 1958 by former RAND Corporation researchers Dr. Charles Kepner and Dr. Benjamin Tregoe.[1] They are best known for their Rational Process technique, and together wrote the book "The Rational Manager" published in 1965 and "The New Rational Manager" published in 1981.
Offices
Currently, the firm operates 13 offices, serving 18 countries.
- Americas
- United States (Princeton), Canada (Toronto).
- Asia Pacific
- Australia (Sydney), Hong Kong, Japan (Tokyo), Malaysia (Kuala Lumpur), Singapore, Taiwan (Taipei).
- Europe
- Austria (Wiesbaden, Germany), Belgium (Vufflens-le-Château, Switzerland), France (Paris), Germany (Wiesbaden), England (Maidenhead), Luxembourg (Vufflens-le-Château, Switzerland), Netherlands (Brummen), United Kingdom (Maidenhead), Switzerland (Vufflens-le-Château) .
Initial research
The RAND Corporation was attempting to improve the effectiveness of the US Air Defence system, and had developed a way of simulating various types of air threats, from high-level attacks to sneak attacks. Kepner and Tregoe studied the Manual Air Defence System, and for six months observed how groups of people processed incoming information.
They noticed differences among Commanding Officers in recognising a problem when it occurred, and in the speed and nature of their responses. When Kepner and Tregoe left the RAND Corporation, they pursued the hypothesis that "some people use a mental process that enables them to be better than others at dealing with the information presented" and "the more a person can articulate how they make a decision, the better they will be".
They observed meetings, interviewed managers and CEOs, and asked them to identify good and poor decision-makers to understand the differences. Observations proved more revealing than interviews. They found no difference between those identified as good and poor decision-makers in their ability to articulate their decision-making processes. They concluded that increased awareness of the decision-making process would improve decision-making performance for both individuals and teams.
At the same time, they developed a simple, four-part business simulation, which they used at the Hughes Aircraft Fire Control Laboratories to track behaviour and observe sequences in a controlled environment. They found a different sequence of information-gathering and responses when dealing with mishaps compared to the process of reaching a sound decision.
Kepner-Tregoe and ITIL
The Information Technology Infrastructure Library (ITIL) mentions Kepner-Tregoe as part of the Problem Management component.[5] An externally recognised examination is available in the subject.[6]
Kepner-Tregoe analysis
Kepner-Tregoe analysis refers to a process of evaluating alternatives. A person lists values (some of which may be absolute requirements), assigns numerical weights to them, rates each alternative according to each value, and computes a numerical score for each alternative (using the dot product). The technique allows for identifying errors in weights or ratings, enabling adjustments and iterations to obtain a more accurate result.[citation needed]
External links
References
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