LiveAgent
| Developer(s) | Quality Unit, s.r.o., Bratislava |
|---|---|
| Initial release | 15 September 2007 |
| Engine | |
| Operating system | Web-based, Windows, OS X, Android, iOS, UNIX/Linux |
| Available in | 39 languages |
| Type | Live support software, e-commerce, web analytics, ticketing system |
| License | Proprietary (SaaS) |
| Website | liveagent |
Search LiveAgent on Amazon.
LiveAgent is an online multi-channel customer support software with help desk and ticketing functionalities, automation features, live chat support, as well as web analytics capabilities. It was first launched in 2007 and since then it has been developed and offered in a SaaS (software as a service) business model as well as an on-premise (self-hosted) business model.[1]
Overview[edit]
LiveAgent is a proprietary software built with JavaScript, PHP, MySQL, and ElasticSearch, among others.[2]
It consists of Agent panel and Application widgets elements.[3]
For custom integrations, the software works with REST-based API.[4] It also offers 3rd party integrations with other services like Google Analytics, MailChimp,[5] Wordpress,[6] Zapier, Magento, PrestaShop,[7] Facebook and Twitter, among others.[8]
The Financial Directorate of The Slovak Republic also uses LiveAgent.[9]
The product claims to have 170 support related features.[10]
Awards and recognitions[edit]
- 2016 High Performer of the industry, Help Desk Software Grid℠ Report of G2 Crowd. It also earned the highest overall satisfaction score.[11]
- 2016 First position Top 10 Help Desk Software for Small Business.[12]
- 2016 Supreme Software Award - Experts’ Choice Award by software review website Finances Online.[13]
- The most reviewed and top-rated help desk software for SMB in 2020.[14]
Criticism[edit]
In specialized forums, there are users who claim for the high cost of the product but it is cheaper than competitors, compared to other solutions available. Critical reviews also claim that the design of the application needs an update and integrations with some 3rd party services such as Salesforce.[15][16]
References[edit]
- ↑ "LiveAgent - Live chat & Helpdesk". Magento.com.
- ↑ "LiveAgent Requirements". support.liveagent.com. Retrieved 2020-06-04.
- ↑ "Help Desk Systems Market 2019 Analysis by Current Industry Status & Growth Opportunities by Top Key Players (Freshdesk, Zendesk, Freshservice, LiveAgent, Samanage, Front, AzureDesk etc.) Target Audience and Forecast till 2025 – Latest Herald". Retrieved 2020-06-04.
- ↑ "Complete API reference". support.liveagent.com. Unknown parameter
|url-status=ignored (help) - ↑ "LiveAgent Help Desk Software". connect.mailchimp.com.
- ↑ "LiveAgent plugin". wordpress.org.
- ↑ "LiveAgent - Helpdesk and Live Chat". presta-addons.com.
- ↑ "Integrations". LiveAgent. Retrieved 2020-06-12.
- ↑ "Financna Správa Slovenská Republika - Login". podpora.financnasprava.sk (in slovak).CS1 maint: Unrecognized language (link)
- ↑ "LiveAgent". getapp.com.
- ↑ "The Best Help Desk Software According to G2 Crowd Fall 2016 Rankings". g2crowd.com.
- ↑ "Top 10 Help Desk Software for Small Business". g2crowd.com.
- ↑ "LiveAgent REVIEW". financesonline.com.
- ↑ "Top 10+ Call Center Software In 2020". www.softwareworld.co. Retrieved 2020-06-12. Unknown parameter
|url-status=ignored (help) - ↑ "LiveAgent reviews". trustpilot.com.
- ↑ "LiveAgent Software". softwareadvice.com.
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