Next Caller (company)
| File:NextCaller.png | |
| Type of business | Private |
|---|---|
| Founded | New York, New York, U.S. (September 6, 2012) |
| Headquarters | New York, New York, U.S. |
| Area served | United States & Canada |
| Key people | Ian Roncoroni (CEO) |
| Industry | SaaS, Telephony, Cybersecurity |
| Website | nextcaller |
| Current status | Active |
| Written in | Python |
Next Caller is a telecommunications technology firm in New York City, New York. Next Caller provides a service to analyses phone calls to verify callers in real-time.[1] Next Caller's services are designed to identify Caller ID spoofing as a way to combat fraud.
History[edit]
Next Caller was co-founded in 2012 by Ian Roncoroni. Roncoroni proposed the idea for an alternative to traditional caller ID[2] after losing a rental car reservation when the company believed his name was Ron Coroni instead of Ian Roncoroni.[3]
Next Caller launched at TechCrunch Disrupt 2013,[4] and was accepted into Y Combinator's Winter 2014 Batch.[5] On August 28, 2017 Next Caller raised a $5 million Series A funding round.[6][7]
Services[edit]
Next Caller's API was originally intended to reduce customer service hold times and friction at the beginning of a call.[8] Next Caller now attempts to identifying unknown inbound callers by detecting caller ID spoofing.[9]
Next Caller uses a proprietary algorithm named "VeriCall" to analyze carrier-level metadata. The algorithm is designed to detect caller ID spoofing and verify real calls, with a success rate of between 75-80% depending on the call subset.[citation needed] Next Caller uses the REST API and authenticates through 0Auth 1.0a.[10]
Next Caller also publishes articles and reports on authentication,[11][12] fraud,[13] and machine learning.[14]
References[edit]
- ↑ "Next Caller Takes On Call Center Fraud". PYMNTS.com. 2017-08-15. Retrieved 2017-11-14.
- ↑ "Next Caller Delivers Detailed Information on Inbound Calls". Forbes.com. Retrieved August 29, 2016.
- ↑ Perez, Sarah. "YC-Backed Next Caller Brings Smarter Caller ID To Businesses And, Soon, Phone-Based "Shopping"". TechCrunch. Retrieved 2017-11-14.
- ↑ "Next Caller (W14) in YCDB - The Y Combinator Database". Retrieved 2017-11-14.
- ↑ Shieber, Jonathan. "Phone fraud detection service Next Caller raises $5 million". TechCrunch. Retrieved 2017-11-14.
- ↑ "NYC Startup Next Caller Raised $5M So That Your Phone Usage is Safe". AlleyWatch. 2017-09-07. Retrieved 2017-11-14.
- ↑ "Next Caller Caller ID Patent". USPTO.gov. Retrieved October 31, 2015.
- ↑ Reich, Dan. "15 Cloud Technologies That Can Help Your Business". Forbes. Retrieved 2017-11-14.
- ↑ "Mashape Blog". Mashape.com. Retrieved August 29, 2016.
- ↑ "What Does A Customer Experience When You Handle Fraud the Right Way? | CustomerThink". Retrieved 2017-11-14.
- ↑ "How to Fight Fraud and Provide a Frictionless Customer Experience | CustomerThink". Retrieved 2017-11-14.
- ↑ "Consumers Blasé about Equifax Risks Heading into Holidays: Report – CardNotPresent.com". Retrieved 2017-11-14.
- ↑ "Robocops can't tackle online crime without human assistance". VentureBeat. 2017-11-12. Retrieved 2017-11-14.
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