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Next Caller (company)

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Next Caller, Inc.
215px
Type of businessPrivate
FoundedNew York, New York, U.S. (September 6, 2012 (September 6, 2012))
HeadquartersNew York, New York, U.S.
Area servedUnited States & Canada
Key peopleIan Roncoroni
(CEO)
IndustrySaaS, Telephony, Cybersecurity
Websitenextcaller.com
Current statusActive
Written inPython

Next Caller is a telecommunications technology firm in New York City, New York. Next Caller provides a service to analyses phone calls to verify callers in real-time.[1] Next Caller's services are designed to identify Caller ID spoofing as a way to combat fraud.

Next Caller's office space

History[edit | edit source]

Next Caller was co-founded in 2012 by Ian Roncoroni. Roncoroni proposed the idea for an alternative to traditional caller ID[2] after losing a rental car reservation when the company believed his name was Ron Coroni instead of Ian Roncoroni.[3]

Next Caller launched at TechCrunch Disrupt 2013,[4] and was accepted into Y Combinator's Winter 2014 Batch.[5] On August 28, 2017 Next Caller raised a $5 million Series A funding round.[6][7]

Services[edit | edit source]

Next Caller's API was originally intended to reduce customer service hold times and friction at the beginning of a call.[8] Next Caller now attempts to identifying unknown inbound callers by detecting caller ID spoofing.[9]

Next Caller uses a proprietary algorithm named "VeriCall" to analyze carrier-level metadata. The algorithm is designed to detect caller ID spoofing and verify real calls, with a success rate of between 75-80% depending on the call subset.[citation needed] Next Caller uses the REST API and authenticates through 0Auth 1.0a.[10]

Next Caller also publishes articles and reports on authentication,[11][12] fraud,[13] and machine learning.[14]

References[edit | edit source]

  1. "Next Caller Takes On Call Center Fraud". PYMNTS.com. 2017-08-15. Retrieved 2017-11-14.
  2. "Next Caller Delivers Detailed Information on Inbound Calls". Forbes.com. Retrieved August 29, 2016.
  3. Perez, Sarah. "YC-Backed Next Caller Brings Smarter Caller ID To Businesses And, Soon, Phone-Based "Shopping"". TechCrunch. Retrieved 2017-11-14.
  4. "Never Navigate a Phone Tree Again With Next Caller". TechCrunch. Retrieved 2017-11-14.
  5. "Next Caller (W14) in YCDB - The Y Combinator Database". Retrieved 2017-11-14.
  6. Shieber, Jonathan. "Phone fraud detection service Next Caller raises $5 million". TechCrunch. Retrieved 2017-11-14.
  7. "NYC Startup Next Caller Raised $5M So That Your Phone Usage is Safe". AlleyWatch. 2017-09-07. Retrieved 2017-11-14.
  8. "Next Caller Caller ID Patent". USPTO.gov. Retrieved October 31, 2015.
  9. Reich, Dan. "15 Cloud Technologies That Can Help Your Business". Forbes. Retrieved 2017-11-14.
  10. "Mashape Blog". Mashape.com. Retrieved August 29, 2016.
  11. "What Does A Customer Experience When You Handle Fraud the Right Way? | CustomerThink". Retrieved 2017-11-14.
  12. "How to Fight Fraud and Provide a Frictionless Customer Experience | CustomerThink". Retrieved 2017-11-14.
  13. "Consumers Blasé about Equifax Risks Heading into Holidays: Report – CardNotPresent.com". Retrieved 2017-11-14.
  14. "Robocops can't tackle online crime without human assistance". VentureBeat. 2017-11-12. Retrieved 2017-11-14.


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