Smart Communications (software company)
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Smart Communications is a customer communications management company that is headquartered in Elstree, England, UK.[1][2] It provides services through cloud technology to manage documents and communications across customer communications, such as email, SMS, web, and print.[3] It has historically specialized in software for the financial, insurance, healthcare, utilities, and government sectors.[4]
Products[edit]
Smart Communications' software products operate in the cloud, featuring scalable architecture, template-based design, multi-channel capabilities, and compliance management.[3] Smart Communications provides three core software products that are part of their Conversation Cloud platform.[5] SmartComm is the primary customer communications management solution.[5] SmartIQ is an enterprise forms solution that includes workflow and automation capabilities.[5] SmartDX is a solution designed for capital markets, with support for trade and relationship documentation.[5]
History[edit]
Smart Communications originated as a division of Thunderhead, before being acquired by Accel-KKR in 2016. It currently operates independently, under the leadership of its original management team.[citation needed] Smart Communications now has offices in the United States, Germany, Switzerland, Austria, Australia, Singapore, and New Zealand.[5]
Reception[edit]
Aragon Research recognized Smart Communications as one of the key providers in the Workflow and Content Automation (WCA) market. Aspire, a global analyst and market research firm, identified Smart Communications as a leading provider of Customer Communications Management software.[5] IDC MarketScape included Smart Communications in their 2022 Vendor Assessment for Worldwide Cloud Customer Communications Management Applications for their cloud strategy, partner network, and personalized services.[6] Smart Communications was also on the WealthTech100 list for 2023, which features companies that provide tech solutions for financial sector digital transformation.[7]
References[edit]
- ↑ "Smart Communications - Products, Competitors, Financials, Employees, Headquarters Locations". www.cbinsights.com. Retrieved 2023-05-25.
- ↑ "SMART COMMUNICATIONS LIMITED overview - Find and update company information - GOV.UK". find-and-update.company-information.service.gov.uk. Retrieved 2023-07-19.
- ↑ 3.0 3.1 "Drabik Digest". drabikdigest.com. Retrieved 2023-08-25.
- ↑ "Smart Communications Partnerships · Partnerbase". www.partnerbase.com. Retrieved 2023-07-19.
- ↑ 5.0 5.1 5.2 5.3 5.4 5.5 "Aspire Leaderboard". www.aspireleaderboard.com. Retrieved 2023-05-25.
- ↑ "Smart Communications Positioned as a Leader in the IDC MarketScape for Cloud Customer Communications Management". Document Strategy. June 9, 2022.
- ↑ "Smart Communications Named in 2023 WealthTech100 List of Innovative Tech Companies Transforming the Financial Service Industry". MarketWatch. Retrieved 2023-05-25.
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