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TDCX

From EverybodyWiki Bios & Wiki




TDCX
File:TDCX 2025.svg
Formerly
Teledirect Telecommerce
Private
ISIN🆔
Industry
Founded 📆1995
Founder 👔Laurent Junique
Number of locations
37 campuses worldwide
Area served 🗺️
Worldwide
Key people
Laurent Junique (CEO)
Services
  • Omnichannel CX solutions
  • Sales and digital marketing
  • Content moderation
  • Technical support
  • AI consulting
  • Talent solutions
Members
Number of employees
More than 20,000 (2025)
🌐 Websitewww.tdcx.com
📇 Address
📞 telephone

TDCX is a global business process outsourcing company headquartered in Singapore[1]. Founded in 1995, the company went public on the New York Stock Exchange in 2021, before being taken private in 2024.[2] The company offers services such as customer experience (CX) solutions, sales and digital marketing services, and content moderation.[1]

History


Background and formation

TDCX was founded in 1995 by Laurent Junique in Singapore as Teledirect Telecommerce, a telemarketing company that offered telemarketing, and outsourced call center that handled calls, emails and faxes for a variety of clients.[3]

The company's eventual rebrand is recounted in the Form F-1 registration statement, which TDCX filed with the Securities and Exchange Commission in September 2021.[4]

In 1997, WPP Singapore Pte Ltd, part of the WPP plc group, a London public company providing communications and advertising services globally, invested in Teledirect Pte Ltd by acquiring 40% of its shares.[4]

Following that, TDCX Holdings, initially known as Oasix Pte Ltd., was incorporated as a private company limited by shares under the Companies Act, Chapter 50 of Singapore in 1999, before changing its name to Agorae Pte Ltd in May 2001.[4]

In September 2018, Agorae Pte Ltd acquired the 40% of issued share capital of Teledirect Pte Ltd held by WPP Singapore Pte Ltd. As a result of Junique reducing his 60% equity interest in the company through a cancellation of his shares, Teledirect Pte Ltd became a wholly-owned subsidiary of Agorae Pte Ltd in January 2019.[4]

On December 3, 2019, Agorae Pte Ltd changed its name to TDCX Holdings Pte. Ltd, and on December 4, 2019, Teledirect Pte Ltd changed its name to TDCX (SG) Pte. Ltd, marking a rebrand that aimed to signify a shift towards broader digital customer experience solutions.[5]

Milestones and expansion


After its start as a telemarketing company, TDCX expanded its list of services from the 2000s to the 2010s. These services include omnichannel CX solutions, sales and digital marketing, content monitoring and moderation, workspace and payroll services, tech support, e-commerce, revenue generation, and more for high-growth industries.

During this time, TDCX also expanded its global footprint, opening offices in Hong Kong, Malaysia, Thailand, Taiwan, Philippines, Mainland China, India, Japan, Vietnam, South Korea, Spain, Romania, Brazil, and Colombia.

In 2021, TDCX went public on the New York Stock Exchange (NYSE) with an initial public offering (IPO) of US$18 per American Depositary Shares (ADS) in an offer of 19.4 million ADS, with gross proceeds from the IPO coming to US$348.5 million.[6] However, in 2024, the company was subsequently taken private once more by founder Junique.[7] This move, completed in a deal valuing the company at just over US$1 billion, was done in an effort to enable greater flexibility for its investment in AI initiatives and global expansion.[8]

The company announced the launch of its Digital Customer Experience Center of Excellence in Singapore to pioneer new CX Solutions in 2023.[9]

In 2025, TDCX acquired U.S.-headquartered Open Access BPO[10] to further its growth, as well as data labeling and annotation services platform SUPA[11] as part of its AI-forward measures. The company also launched its "Enable the Future" rebranding centered on AI.[12]

During this year, TDCX also invested in TalentPop, a California-based digital customer experience (CX) management company. This partnership was formed with the aim to provide US-based clients access to better automation capabilities, CX analytics, and AI integration, while reaffirming TDCX's presence in the United States.[13]

Corporate Affairs

Leadership

From its establishment in 1995 to present, its founder Laurent Junique has continued to serve as the company's CEO.[14]

Employees

As of 2025, TDCX is reported to have more than 20,000 employees spanning 37 campuses worldwide, with offices located across Asia, Europe, and the United States.[15]

Awards and recognition

As of 2025, TDCX retained its rank as top Southeast Asian outsourced CX provider, according to the Outsource Accelerator[16] 500 2025 Index.[17][18] In 2025, TDCX also ranked amongst Financial Times' 2025 top employers in Asia-Pacific,[19] and was once again recognized as Outstanding Partner at Singapore Airlines' CEO Service Excellence Award for the fifth consecutive year.[20] Founder and CEO Laurent Junique was also named Businessman of the Year at the Singapore Business Awards[21].[22]

The company was also recognized as Frost & Sullivan's Malaysian Customer Experience Management Services Company of the Year in 2024,[23] and secured a place in the Fortune 500 Southeast Asia[24] list.[25] In the same year, TDCX won gold for the Best Remote Work Strategy, awarded by the Employee Experience Awards.[26]

TDCX was also recognized as a Star Performer and Major Contender in Asia Pacific, as evaluated by Everest Group's Customer Experience Management (CXM) Services PEAK Matrix Assessment,[27] and was named a Leader in ISG Provider Lens[28]™ Contact Center – Customer Experience Services SG/MY report, in 2023 and 2022 respectively.[29]

Services and products

Services and case studies

Initially offering telecommerce services, TDCX has now expanded its reach to include the full range of digital solutions that cover the entire digital lifecycle, covering acquisition, service, growth, retention, and loyalty.[30] These are executed through solutions comprising omnichannel CX, sales and digital marketing, technical support, and more for multi-industry clients.[31]

In 2023, TDCX expanded its services to include AI consulting with its AI-centric arm, TDCX AI,[32] with the main intention to leverage generative AI and deliver hyper-personalized CX to customers.[33] In the same year, TDCX also furthered its capabilities to encompass talent acquisition with TDCX Talent Solutions,[34] covering end-to-end talent management from recruitment to retention.[35]

The company also refreshed their brand in 2025, introducing a newer brand identity and tagline with the goal of strengthening their existing operations with advanced technology.[36]

Internationally, the company lists Volvo, Meta and Airbnb as some of its identifiable global clients, to whom the company provides various omnichannel CX and digital solutions.[37] TDCX also provided Singapore Airlines with talent management expertise, cutting customer handling time by 27% and achieving a customer satisfaction score of 90%.[38]

Products and proprietary solutions


Mergers and acquisitions

As of 2025, the company has also aggregated new mergers and investments to further strengthen existing services. These including the following corporations:

With its acquisition of SUPA, the company marked the expansion of their services beyond core business process outsourcing (BPO) offerings with the formation of its new business entity, Chemin.[44][45]

Sustainability, safety, and corporate social responsibility

Organizational initiatives

TDCX Foundation was founded in 2022, with the intention to streamline corporate social responsibilities (CSR) through providing funding for digital literacy initiatives.[47]

In 2023, TDCX partnered with 36 institutions to launch 41 CSR-related projects, recording over 2000 volunteer hours with 8,000 beneficiaries, according to their official Sustainability Report.[48]

Based on the same report, TDCX increased their CSR activities to implement 62 projects with the support of 41 partner institutions in 2024. These recorded 3,477 volunteer hours, with 24,390 beneficiaries.[48]

TDCX was honored for their CSR efforts at the Brands For Good Awards[49] in 2023.[50]

As of 2024, TDCX is ISO 14064-1:2018 Verified[51].[50] Previously, it was awarded a carbon neutral status by the British Standards Institution (BSI) through being PAS 2060 verified. Its two Philippine-based campuses are also powered by renewable energy.[52]

Local corporate social responsibility

According to TDCX's Sustainability Report 2024, TDCX also undertook localized corporate social responsibility efforts, aligning themselves with partners to accomplish these.[53]

TDCX Singapore and Hong Kong worked to provide meals for marginalized communities, partnering with Willing Hearts[54] and Food Angel by Bo Charity Foundation[55] respectively, while TDCX Thailand prepared traditional dishes in Wang Thong Lang. TDCX Philippines and Singapore were also reported to have held coastal clean ups alongside volunteers in Tondo, Manila City, Tanza Marine Tree Park in Navotas City, and East Coast Park, Singapore City respectively, collecting over 170 sacks of waste.

TDCX Philippines worked with youths in Love Our Own Brethren, Inc.[56] to chart roadmaps to future aspirations. The Philippine arm also joined and supported the Uygongco Foundation Run 2024[57] as a Bronze Sponsor, raising funds to support the adopted schools of the Uygongco Foundation in Iloilo City, Capiz, and Guimaras. Along with the Philippine Red Cross, they also held an annual blood donation drive, donating 130 blood bags.[48][53]

TDCX Thailand launched the TDCX Digital Library project, in partnership with World Vision Thailand, to serve communities through Puppan Wittaya School's continuous learning program, catering to over 200 students and educational staff members. The Thailand arm also planted 100 mangrove trees in the Khlong Khon subdistrict.They also collaborated with the Foundation for Children (FFC) orphanage to foster engaging activities and impactful charitable contributions.[48][53]

TDCX Malaysia worked with the Selangor & Federal Territory Association for the Mentally Handicapped (SAMH),[58] donating essential items and participating in onsite activities.[48][53]

Security

The company has received ISO 9001:2015 and ISO 27001:2013 certifications for management of information security covering personnel, physical, systems, and facility security.[59] As of 2025, TDCX Singapore has also acquired a Data Protection Trustmark[60] Certification for reinforced data security.[61]

Awards

TDCX branches have been recognized for their sustainability, diversity, and responsibility efforts with several awards.

TDCX Philippines was awarded Gold for Excellence in CSR Strategy during the 2023 HR Excellence Awards[62].[63] TDCX Malaysia was awarded Gold for the Best Diversity, Equity, and Inclusion at the SEEK People & Purpose Awards[64],[65] as well as the Bronze for Best Diversity and Inclusion Strategy at the Employee Experience Awards in 2024.[66] In 2024, TDCX Singapore was awarded the Company of Good[67]'s 3 Hearts Award in 2024 for their CSR efforts.[68]

Global footprint

Headquartered in Singapore, TDCX has since expanded its global footprint to include 37 campuses across Asia, Europe, and the Americas.

Country City
Brazil Sao Paolo[69]
Colombia Bogota[70][71]
Hong Kong Hong Kong[72]
India Hyderabad[73][4]
Japan Yokohama[4]
Mainland China Beijing[4][74]
Mainland China Shanghai[4][75]
Mainland China Hangzhou[76][75]
Mainland China Wuhan[77][76]
Mainland China Xi'an[78]
Malaysia Kuala Lumpur[4]
Philippines Manila[4]
Philippines Cebu[4]
Philippines Iloilo[79]
Philippines Davao[80][45]
Romania Bucharest[4]
Singapore Singapore
South Korea Seoul[30]
Spain Barcelona[4]
Taiwan Taipei[80][81]
Thailand Bangkok[4]
Vietnam Ho Chi Minh City[82]

References

  1. ↑ 1.0 1.1 Cite error: Invalid <ref> tag; no text was provided for refs named R1
  2. ↑ Cite error: Invalid <ref> tag; no text was provided for refs named R2
  3. ↑ Cite error: Invalid <ref> tag; no text was provided for refs named R3
  4. ↑ 4.00 4.01 4.02 4.03 4.04 4.05 4.06 4.07 4.08 4.09 4.10 4.11 4.12 4.13 Cite error: Invalid <ref> tag; no text was provided for refs named R4
  5. ↑ Cite error: Invalid <ref> tag; no text was provided for refs named R5
  6. ↑ Cite error: Invalid <ref> tag; no text was provided for refs named R6
  7. ↑ Cite error: Invalid <ref> tag; no text was provided for refs named R7
  8. ↑ Cite error: Invalid <ref> tag; no text was provided for refs named R8
  9. ↑ Cite error: Invalid <ref> tag; no text was provided for refs named R9
  10. ↑ Cite error: Invalid <ref> tag; no text was provided for refs named R10
  11. ↑ Cite error: Invalid <ref> tag; no text was provided for refs named R11
  12. ↑ Cite error: Invalid <ref> tag; no text was provided for refs named R12
  13. ↑ Cite error: Invalid <ref> tag; no text was provided for refs named R13
  14. ↑ Cite error: Invalid <ref> tag; no text was provided for refs named R14
  15. ↑ Cite error: Invalid <ref> tag; no text was provided for refs named R15
  16. ↑ https://www.outsourceaccelerator.com/
  17. ↑ Cite error: Invalid <ref> tag; no text was provided for refs named R16
  18. ↑ Cite error: Invalid <ref> tag; no text was provided for refs named R17
  19. ↑ Cite error: Invalid <ref> tag; no text was provided for refs named R18
  20. ↑ Cite error: Invalid <ref> tag; no text was provided for refs named R19
  21. ↑ https://apacinsider.digital/awards/singapore-business-awards/
  22. ↑ Cite error: Invalid <ref> tag; no text was provided for refs named R20
  23. ↑ Cite error: Invalid <ref> tag; no text was provided for refs named R21
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  54. ↑ https://willinghearts.org.sg/
  55. ↑ https://www.foodangel.org.hk/index.php?l=en
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  60. ↑ https://www.imda.gov.sg/how-we-can-help/data-protection-trustmark-certification
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  66. ↑ Cite error: Invalid <ref> tag; no text was provided for refs named R52
  67. ↑ https://www.thecompanyofgood.sg/
  68. ↑ Cite error: Invalid <ref> tag; no text was provided for refs named R53
  69. ↑ "TDCX expands into Brazil as it continues its global expansion". Intelligent Tech Channels. 28 June 2023. Retrieved 23 January 2026.
  70. ↑ "TDCX expands operations to Bogota". PR.com (Press release). Retrieved 23 January 2026.
  71. ↑ "In Bogota, the first TDCX operations center". Econexia. Retrieved 23 January 2026.
  72. ↑ "Lease agreement – Hong Kong". U.S. Securities and Exchange Commission. Retrieved 23 January 2026.
  73. ↑ "TDCX opens new contact center in Hyderabad". Bernama. Retrieved 23 January 2026.
  74. ↑ "TDCX Information Consulting (Shanghai) Co., Ltd". HR Asia Awards. Retrieved 23 January 2026.
  75. ↑ 75.0 75.1 "TDCX Information Consulting (Shanghai) Co., Ltd". Baidu Baike. Retrieved 23 January 2026.
  76. ↑ 76.0 76.1 "TDCX company profile". Zhipin. Retrieved 23 January 2026.
  77. ↑ "Grand opening – Wuhan". LinkedIn (TDCX Group). Retrieved 23 January 2026.
  78. ↑ "TDCX locations". Craft.co. Retrieved 23 January 2026.
  79. ↑ "TDCX expands to Iloilo". Bernama. Retrieved 23 January 2026.
  80. ↑ 80.0 80.1 "Contact". TDCX. Retrieved 23 January 2026.
  81. ↑ "TDCX acquires Open Access BPO to capitalize on global shift towards strategic outsourcing". Sin Chew / Media OutReach. Retrieved 23 January 2026.
  82. ↑ "TDCX expands into Vietnam". Bernama. Retrieved 23 January 2026.

[1] [2] [3] [4] [5] [6] [7] [8] [9] [10] [11] [12] [13] [14] [15] [16] [17] [18] [19] [20] [21] [22] [23] [24] [25] [26] [27] [28] [29] [30] [31] [32] [33] [34] [35] [36] [37] [38] [39] [40] [41] [42] [43] [44] [45] [46] [47] [48] [49] [50] [51] [52] [53] [54] [55] [56] [57] [58] [59] [60] [61] [62] [63] [64] [65] [66] [67]


This article "TDCX" is from Wikipedia. The list of its authors can be seen in its historical and/or the page Edithistory:TDCX. Articles copied from Draft Namespace on Wikipedia could be seen on the Draft Namespace of Wikipedia and not main one.

  1. ↑ "TDCX". Outsource Accelerator. Retrieved 23 January 2026.
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  3. ↑ "The World's Newest Call Center Billionaire". Forbes. Retrieved 23 January 2026.
  4. ↑ "TDCX Inc. F-1 registration statement". U.S. Securities and Exchange Commission. Retrieved 23 January 2026.
  5. ↑ "Teledirect makes way for new name TDCX". CCAP. Retrieved 23 January 2026.
  6. ↑ "TDCX to debut on NYSE in IPO that raises US$349m". The Business Times. Retrieved 23 January 2026.
  7. ↑ "TDCX Inc. Announces Completion of Going-Private Transaction" (Press release). Nasdaq. Retrieved 23 January 2026.
  8. ↑ "Founder Of Singapore BPO Firm TDCX Looks To Ramp Up After Taking It Private". Forbes. Retrieved 23 January 2026.
  9. ↑ "TDCX Announces Launch of Digital Customer Experience Center of Excellence in Singapore to Pioneer New CX Solutions" (Press release). FinTech Futures. Retrieved 23 January 2026.
  10. ↑ "Singapore's TDCX acquires US's Open Access BPO to capitalize global demand". TNGlobal. Retrieved 23 January 2026.
  11. ↑ "TDCX acquires Malaysian firm Supa to boost AI platform Chemin". Tech in Asia. Retrieved 23 January 2026.
  12. ↑ "TDCX Announces Launch of Digital Customer Experience Center of Excellence in Singapore to Pioneer New CX Solutions" (Press release). FinTech Futures. Retrieved 23 January 2026.
  13. ↑ "Canaccord Genuity Advises TalentPop on its Strategic Investment from TDCX Group" (Press release). Canaccord Genuity. Retrieved 23 January 2026.
  14. ↑ "Laurent Junique". TDCX. Retrieved 23 January 2026.
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  16. ↑ "TDCX retains rank as the top Southeast Asian outsourced CX provider". Sin Chew / Media OutReach. Retrieved 23 January 2026.
  17. ↑ "TDCX Holds Rank as the Top Southeast Asian BPO Provider". Asia Business Outlook. Retrieved 23 January 2026.
  18. ↑ "Best Employers Asia-Pacific 2025: interactive ranking". Financial Times. Retrieved 23 January 2026.
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  30. ↑ "TDCX TALENT SOLUTIONS PTE. LTD. (202344421M)". SGPBusiness. Retrieved 23 January 2026.
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  36. ↑ "PeopleQX". TDCX. Retrieved 23 January 2026.
  37. ↑ "Work-at-home". TDCX. Retrieved 23 January 2026.
  38. ↑ "Acuity". TDCX AI. Retrieved 23 January 2026.
  39. ↑ "TDCX acquires Malaysian firm Supa to boost AI platform Chemin". Tech in Asia. Retrieved 23 January 2026.
  40. ↑ "Malaysia's SUPA and Singapore-based TDCX to help companies address a key barrier in generative AI adoption". Digital News Asia. Retrieved 23 January 2026.
  41. ↑ "TDCX acquires Open Access BPO to capitalize on global shift towards strategic outsourcing". Sin Chew / Media OutReach. Retrieved 23 January 2026.
  42. ↑ "TDCX Invests in TalentPop to Expand CX Services for SMB Segment(#225490)". NelsonHall. Retrieved 23 January 2026.
  43. ↑ "TDCX announces the launch of TDCX Foundation". Bernama. Retrieved 23 January 2026.
  44. ↑ "TDCX Sustainability Report" (PDF). TDCX. Retrieved 23 January 2026.
  45. ↑ "TDCX Honored as Brands for Good Awards 2023 Champion for Corporate Responsibility Efforts" (Press release). Business Wire. Retrieved 23 January 2026.
  46. ↑ "Providing a head start". Philstar. Retrieved 23 January 2026.
  47. ↑ "TDCX Sustainability Report" (PDF). TDCX. Retrieved 23 January 2026.
  48. ↑ "TDCX Inc. F-1 registration statement". U.S. Securities and Exchange Commission. Retrieved 23 January 2026.
  49. ↑ "TDCX Singapore reinforces data privacy commitment with Data Protection Trustmark Certification". Sin Chew / Media OutReach. Retrieved 23 January 2026.
  50. ↑ "2023 Winners". HR Excellence Awards Philippines. Retrieved 23 January 2026.
  51. ↑ "SEEK People & Purpose Awards winners 2024". SEEK. Retrieved 23 January 2026.
  52. ↑ "Employee Experience Awards Malaysia 2024 Winners". Human Resources Online. Retrieved 23 January 2026.
  53. ↑ "Conferred Companies of Good". Company of Good. Retrieved 23 January 2026.
  54. ↑ "TDCX expands into Brazil as it continues its global expansion". Intelligent Tech Channels. 28 June 2023. Retrieved 23 January 2026.
  55. ↑ "TDCX expands operations to Bogota". PR.com (Press release). Retrieved 23 January 2026.
  56. ↑ "In Bogota, the first TDCX operations center". Econexia. Retrieved 23 January 2026.
  57. ↑ "Lease agreement – Hong Kong". U.S. Securities and Exchange Commission. Retrieved 23 January 2026.
  58. ↑ "TDCX opens new contact center in Hyderabad". Bernama. Retrieved 23 January 2026.
  59. ↑ "TDCX Information Consulting (Shanghai) Co., Ltd". HR Asia Awards. Retrieved 23 January 2026.
  60. ↑ "TDCX Information Consulting (Shanghai) Co., Ltd". Baidu Baike. Retrieved 23 January 2026.
  61. ↑ "TDCX company profile". Zhipin. Retrieved 23 January 2026.
  62. ↑ "Grand opening – Wuhan". LinkedIn (TDCX Group). Retrieved 23 January 2026.
  63. ↑ "TDCX locations". Craft.co. Retrieved 23 January 2026.
  64. ↑ "TDCX expands to Iloilo". Bernama. Retrieved 23 January 2026.
  65. ↑ "Contact". TDCX. Retrieved 23 January 2026.
  66. ↑ "TDCX acquires Open Access BPO to capitalize on global shift towards strategic outsourcing". Sin Chew / Media OutReach. Retrieved 23 January 2026.
  67. ↑ "TDCX expands into Vietnam". Bernama. Retrieved 23 January 2026.

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