2020 Google services outages
During three episodes in 2020, Google suffered from severe outages that disrupted various of their services. The first was a Gmail/Google Drive outage in August, the second, in November, affected mainly YouTube; and the third, in December, affected most of their services. These outages seemed to be global.
August 2020 services outage[edit]
On 20 August 2020, over a period of approximately six hours, a global outage abruptly disrupted Google's suite of services, including Gmail, Google Drive, Google Docs, Google Meet and Google Voice.[1] The outage is reported to have started around 06:30 UTC. Google acknowledged the worldwide disruption in the G Suite Status Dashboard.[2] Users complained that they were unable to upload files to Gmail, transfer files, and upload files to Google Drive.[3][4] There were also reports that some users were unable to log in to their Gmail accounts.[5] The reason for the technical issue is not publicly known.[6] For users in India, a Gmail outage had occurred one month prior, in July.[7]
November 2020 YouTube/Google TV outage[edit]
On 11 November 2020, another outage occurred on YouTube, YouTube Music, YouTube TV, Google TV and Google Play. The outage started at roughly 12:20 UTC. Users experienced problems playing videos, error messages, and errors that caused loading loops. At 04:13 UTC, YouTube gave the all-clear on its Twitter. [8][9][10]
December 2020 services outage[edit]
On 14 December 2020, another global outage occurred, affecting authenticated users of most Google services, including Gmail, YouTube, Google Drive, Google Docs, Google Calendar and Google Play.[11][12] The problem was due to a failure in Google Accounts; services such as YouTube were still accessible with private browsing.[13] Google Workspace Status Dashboard showed all services as operational for approximately 40 minutes before correctly reporting their status as down.[14] The outage started at approximately 11:45 UTC, and Google services were restored around 13:00 UTC.
Google identified the issue as an accidental reduction of capacity on their central user ID management system, causing requests that required OAuth-based authentication to fail; this also included the Google Cloud Platform.[15]
On 15 December 2020, many emails sent to Gmail servers reported a 550 error code, which incorrectly indicates that the email address does not exist.[16]
See also[edit]
References[edit]
- ↑ "Google services including Gmail hit by serious disruption". Sky News. Retrieved 2020-08-20.
- ↑ "Gmail, Drive, Meet, Other Google Services Facing Global Outage". NDTV Gadgets 360. Retrieved 2020-08-20.
- ↑ Page, Carly. "Gmail Down: Google Services Suffer Global Outage". Forbes. Retrieved 2020-08-20.
- ↑ "Google services down globally, Gmail, Drive worst affected". The New Indian Express. Retrieved 2020-08-20.
- ↑ "Google suffers Gmail and Drive outage worldwide after a week of Australian controversy". NewsComAu. 2020-08-20. Retrieved 2020-08-20.
- ↑ "Gmail experiencing worldwide service disruption". Daily News. Retrieved 2020-08-20.
- ↑ "Is Gmail Down? Massive Outage Of Gmail Servers Addressed By Google". republicworld.com. Retrieved 2020-12-15.
- ↑ Li, Abner (2020-11-12). "YouTube is currently down amid widespread outage". 9to5Google. Retrieved 2020-11-12.
- ↑ "After massive outage, YouTube is back online". Android Police. 2020-11-12. Retrieved 2020-11-12.
- ↑ https://www.theverge.com/2020/11/11/21561764/youtube-down-outage-loading-videos
- ↑ Lunden, Ingrid (2020-12-14). "Gmail, YouTube, Google Docs and other services go down simultaneously in multiple countries". TechCrunch.
- ↑ McCann, John (2020-12-14). "YouTube, Gmail, Google Workspace and other services are down". TechRadar.
- ↑ Hern, Alex. "Google suffers global outage with Gmail, YouTube and majority of services affected". The Guardian. Retrieved 2020-12-15.
- ↑ "Google Workspace Status Dashboard". archive.is. 2020-12-14. Retrieved 2020-12-14.
- ↑ "Google Cloud Status Dashboard". status.cloud.google.com. Retrieved 2020-12-15.
- ↑ "Gmail is broken right now, one day after a massive outage (Update: Fixed?)". TechCrunch. Retrieved 2020-12-16.
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