Caroline Cooper
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| Caroline Cooper | |
|---|---|
| File:Caroline Cooper (writer).jpgFile:Caroline Cooper (writer).jpg | |
| Born | 9 July 1957 Beaconsfield, UK |
| 🏳️ Nationality | British |
| 🏫 Education | B.Ed at De Montfort University |
| 💼 Occupation | author (non-fiction), training consultant and a company founder |
| 🌐 Website | Official website |
Caroline Cooper (born 9 July 1957) is a British author, training consultant and the founder of Naturally Loyal.[1][2][3][4][5][6]
Career[edit]
Cooper spent over 30 years in the hospitality, leisure and tourism industry in a combination of operational and training roles; mainly in Sutcliffe and Sodexo from 1979 – 2004. During the course of her career, her notable roles included Head of Learning & Development for Sodexo B&I division.[7]
Cooper is a certified Neuro-Linguistic Programming (NLP) practitioner, a graduate of Institute of Personnel Management (CIPD) and has a Diploma in Corporate and Executive Coaching.[7]
In 2005, she established Zeal Coaching that focused on executive coaching and consultancy in learning & development.[8][9]
In 2012, Cooper founded Naturally Loyal that became notable for customer service training, management skills training and training of trainers. The venture's main focus was employee engagement, customer retention and building brand loyalty.[10][11][12][13]
Cooper is a regular columnist at Customer Experience Magazine, Hotel-Industry UK, The Source and Hotel Business Review among other notable magazines.[14][15][16][17][18][19]
Cooper was ranked #13 in The World’s Top Hospitality Professionals for 2018.[20]
Publications[edit]
References[edit]
- ↑ "7 Ways to Maximise the Impact of Your Hotel Training". Hotel Industry UK Magazine. 4 September 2014.
- ↑ "Hospitality Net - 5 Keys to Customer Loyalty - By Caroline Cooper". Hospitality Net.
- ↑ "Hospitality Net - Tapping into your team's talent - By Caroline Cooper". Hospitality Net.
- ↑ https://www.theaa.com/resources/Documents/pdf/business/hotel_services/autumn-intouch-2013-magazine.pdf
- ↑ "5 Factors to Achieve Staff Commitment to Delivering Outstanding Customer Service , by Caroline Cooper". hotelexecutive.com.
- ↑ "Do Your Staff Need Constant Direction? Tips on Balancing Freedom and Control, by Caroline Cooper". hotelexecutive.com.
- ↑ 7.0 7.1 http://www.brooklandsradio.co.uk/podcasts/NaturallyLoyal2013-10-24.mp3
- ↑ "The Power of Personal Touches". 23 October 2012.
- ↑ "Hospitality Net - How to deal with poor performance - By Caroline Cooper". Hospitality Net.
- ↑ Depository, Book. "It Takes More Than Just Training: 115 Tips, Tools & Tactics to Get the Most from Your Customer Service Training and Encourage Your Team to Deliver an Exceptional Customer Experience 2016 : Caroline Cooper : 9780995618305". www.bookdepository.com.
- ↑ "Do your hotel guests or restaurant diners suffer from buyers' remorse? - Customer Experience Magazine". 3 September 2014.
- ↑ "Staff Retention: A Guide to Talent Retention". 19 March 2012.
- ↑ "Stop guessing, start asking - Customer Experience Magazine". 1 May 2014.
- ↑ "7 Tips for Keeping the Team Motivated". Customer Experience Magazine. 30 September 2016.
- ↑ "Do you love your customers? - Customer Experience Magazine". 1 October 2013.
- ↑ "Asking for Feedback". 15 October 2014.
- ↑ "Hotel Guest Experience: Don't Fall At The Last Hurdle!". 11 June 2014.
- ↑ "Are You on Autopilot?". 4 February 2013.
- ↑ "Building a Climate of Understanding and Trust, by Caroline Cooper". hotelexecutive.com.
- ↑ "Hospitality Gurus 30 - Global Gurus".
- ↑ Cooper, Caroline (2 January 2017). Creating Service Superstars: A Business Owner's Guide to Building Team Member's Confidence, Initiative and Commitment - to Create Memorable Customer Experiences. ISBN 978-0995618329. Search this book on
- ↑ Cooper, Caroline; Whittington, Lucy (22 February 2010). Hotel Success Handbook - Practical Sales and Marketing Ideas, Actions, and Tips to Get Results for Your Small Hotel, B&b, or Guest Accommodation. MX Publishing. ISBN 978-1904312888. Search this book on
External links[edit]
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