CheapOair
 | |
| Private | |
| ISIN | 🆔 |
| Industry | Online Travel Agency |
| Founded 📆 | New York City, 2005 |
| Founder 👔 | Sam S. Jain |
| Headquarters 🏙️ | , New York City , |
Area served 🗺️ | |
| Products 📟 | Airline Tickets, Hotel Rooms, Rental Cars and Vacation Packages |
| Members | |
Number of employees | 3,500+ |
| Parent | Fareportal, Inc. |
| 🌐 Website | www |
| 📇 Address | |
| 📞 telephone | |
CheapOair is an online travel agency that allows customers to book airfare, hotel rooms, rental cars, and vacation packages online, on its mobile apps, by telephone or live chat.[1][2]
CheapOair has become one of the top 5 online travel agencies[3] in the United States and is the number 2 online travel agency in flight volume.[4] CheapOair's parent, Fareportal, operates six call centers in the United States, Mexico, the Ukraine and India employing more than 3,000 customer care agents.[5]
History[edit]
CheapOair was founded in 2006 by CEO Sam S. Jain in New York City as an air travel booking subsidiary of travel technology company Fareportal.[6] By 2008, CheapOair was the ninth-largest online travel agency. It began offering hotel rooms in addition to airfares and car rentals.[1][7]
Initially CheapOair advertised its services only through digital marketing channels. 2010 was the first time CheapOair launched a dedicated ad campaign in offline channels with a television advertising campaign.[8][9][10]
In 2011, the agency released the CheapOair app for iOS and Android devices.[11][12] The app achieved the million-download milestone at the beginning of 2013.[13] By 2016, the app had been downloaded roughly 5 million times.[14] CheapOair has won a number of awards including those from Travel Weekly,[15]The Stevie Awards,[16] and the International Service Excellence Awards.[17] CheapOair has also been criticized by Consumer Affairs due to complaints around difficulties reaching customer service, often resulting in excessive fees when attempting to change ticket information.[18]
References[edit]
- ↑ 1.0 1.1 Eng, Dinah (13 November 2014). "Sam Jain's CheapOair is really taking off". Fortune. Retrieved 2 March 2015.
- ↑ Bachman, Justin (22 August 2013). "This Travel-Booking Website Loves It When You Call". Bloomberg Businessweek. Archived from the original on 3 July 2017. Retrieved 2 March 2015.
- ↑ Schultz, Abby (August 9, 2017). "How To Cancel Your Flight: These Details Matter". Barron's (newspaper).
- ↑ Schaal, Dennis (24 September 2013). "Why CheapOair Is Sticking With Flights While Booking Peers Chase Hotels". Skift. Retrieved 2 March 2015.
- ↑ Coleman, Lauren deLisa (October 19, 2017). "How The Battle Field For Top Talent Just Became Even More Fierce, Thanks to AI". Forbes (magazine).
- ↑ Shillinglaw, James (6 April 2015). "Meet the Man Behind the Third Largest Online Travel Agency". Travel Pulse. Retrieved 6 September 2016.
- ↑ O'Neill, Sean (15 September 2008). "CheapOair puts a fresh spin on hotel listings". Budget Travel. Retrieved 2 March 2015.
- ↑ "CheapOair Receives Three 2011 Silver Magellan Awards From Travel Weekly". Marketwired. 5 October 2011. Retrieved 6 September 2016.
- ↑ "Travel Weekly Magellan Awards | Winners". www.travelweeklyawards.com. Retrieved 2 January 2017.
- ↑ Ward, Jenni (16 December 2011). "Best iPhone Apps for Finding Flights & Booking Airline Tickets". App Safari. Retrieved 2 March 2015.
- ↑ "CheapOair Receives Top Awards for Mobile Apps". Yahoo. 2 October 2012. Retrieved 6 September 2016.
- ↑ "CheapOair Celebrates One Million Mobile App Downloads". Reuters. 30 January 2013. Archived from the original on 2 April 2015. Retrieved 2 March 2015.
- ↑ Johnson, Lauren (10 December 2012). "CheapOair racks up app downloads via mobile sweepstakes". Mobile Commerce Daily. Retrieved 2 March 2015.
- ↑ Munro, Aria (7 October 2010). "CheapOair Wins Three 2010 Travel Weekly Magellan Awards". eNewsChannels. Retrieved 2 March 2015.
- ↑ Gallagher, Maggie (15 September 2015). "Fareportal Wins Grand Stevie® Award for Organization of the Year in 2015 American Business Awards". The Stevie Awards. Retrieved 11 August 2016.
- ↑ Brooks, Amber (29 August 2016). "Fareportal Surpasses $4.5 Billion in Sales — a Testament to the Ease & Appeal of Its Multi-Channel Travel Booking". DealCrunch. Retrieved 6 September 2016.
- ↑ "Top 4,915 Reviews and Complaints about CheapOair". ConsumerAffairs. Retrieved 2018-03-23.
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