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Comparison of live chats

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Live chat is a tool that enables operators to connect with visitors of a website. The below table compares an inexhaustive list of live chat services that can be integrated into websites, including mid-range to high-end products.

Feature Zoho SalesIQ Zendesk Chat (formerly Zopim)[1] LiveHelpNow[2] LiveChat Inc[3] OnOp Chat[4] SwayChat[5] LiveAgent[6] BoldChat[7] Live Agent Chat[8] LiveChatoo[9] Olark[10] Smartsupp[11] Comm100[12] ZupportDesk OggFlow (formerly OggChat)[13] AskMe Chat [14]
Version Professional Advanced Live Chat Team only version Standard All Inclusive Pro All-in Classic all paid Pro Business Pro Pro Basic
Text chat ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔
Predefined messages ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔
Instant information about clients ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔
Chat evaluation (by clients) ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔
Sending transcript of conversation by email ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔
Customizable chat window ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔
Customizable buttons ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔
Statistics ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔
Admin interface ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔
Sending files via chat ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔
Mobile App ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔
Transfer of operators ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔
Skills / Departments ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔
Hide when offline ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔
White label ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔
Triggers "if a, then b" ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔
Identification of corporate visitors (company, revenues..) ✔ ✔ ✔ ✔
Email reports (weekly, monthly,..) ✔ ✔ ✔ ✔ ✔ ✔ ✔
Multiple websites ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔
Proactive chat (an invitation) ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔
Spellcheck ✔ ✔ ✔ ✔
Working hours ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔
Co-browsing ✔ ✔ ✔ ✔ ✔ ✔
Offline form ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔
FB/Google login ✔ ✔ ✔ ✔ ✔ ✔
Upgrade to video call ✔ ✔ ✔
Snapshot of shared screen ✔
Files library ✔ ✔ ✔ ✔ ✔ ✔
Evaluation of sessions by visitors ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔
Evaluation of sessions by operators ✔ ✔ ✔ ✔
Visitor banning ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔
Function Call Back ✔ ✔ ✔ ✔
Language versions 5 30 1 36 3 1 39 1 39 24 30 14 13 1 1 2
Free trial 14 days 14 day 30 days 30 days 14 days 90 days 14 days 14 days 14 days 14 days 14 days 30 days 15 days 30 Days 30 Days 30 days
Monthly price $19 $25 $21 $39 $20 $8 $39 $50 $19 $15.6 $17 $24 $49 $10 $15 $5.16

References[edit]

  1. ↑ Zendesk Chat (formerly Zopim), "Zendesk Chat Features", Zendesk official website, retrieved 29 March 2017
  2. ↑ LiveHelpNow, "LiveHelpNow Features", LiveHelpNow website, retrieved 28 October 2015
  3. ↑ LiveChat Inc., "LiveChat Inc. Features", LiveChat Inc. website, retrieved 17 October 2015
  4. ↑ iCORD LC, "OnOp Chat functions"[permanent dead link], Applicloud.com, retrieved 15 October 2015
  5. ↑ SwayChat, "SwayChat Features", SwayChat.com website, retrieved 31 March 2017
  6. ↑ LiveAgent, "LiveAgent functions", ladesk.com, retrieved 29 March 2017
  7. ↑ BoldChat, "BoldChat Features", BoldChat website, retrieved 2 November 2015
  8. ↑ Live Agent Chat, "Live Agent Chat Features" Archived 2015-10-17 at the Wayback Machine, Live Agent Chat website, retrieved 20 October 2015
  9. ↑ LiveChatoo, "LiveChatoo Features", LiveChatoo website, retrieved 2 November 2015
  10. ↑ Olark, "Olark Features", Olark website, retrieved 22 October
  11. ↑ SmartsUpp, "SmartsUpp", SmartsUpp website, retrieved 1 November 2015
  12. ↑ Live Chat, "Com100 Features", Com100 website, retrieved 22 October 2015
  13. ↑ "OggFlow Features - Business Live Chat, Customer Support Ticketing, and Social Network Dashboard". oggflow.com. Retrieved 2017-05-28.
  14. ↑ "AskMe Chat". AskMe Suite, Lascaux S.r.l.


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