Home Instead Senior Care
| Photo_40428_1.jpg | |
 | |
| Private | |
| ISIN | 🆔 |
| Industry | Non-medical in-home care for seniors |
| Founded 📆 | 1994 |
| Founder 👔 | Paul and Lori Hogan |
| Headquarters 🏙️ | , , US |
Area served 🗺️ | Worldwide |
| Members | |
Number of employees | |
| 🌐 Website | www.homeinstead.com |
| 📇 Address | 2944 Fuller Ave NE, #201, Grand Rapids, MI 49505, USA |
| 📞 telephone | 616-988-5155 |
Home Instead Senior Care is a multinational network of franchises specializing in non-medical in-home care for the elderly, in support of aging in place, founded in 1994. Headquartered in Omaha, Nebraska, it is the largest senior care franchise in the world, with 1150 independently owned and operated offices in twelve countries.[1] It has been described as one of the key manufacturers in the global home health care services market.[2]
Paul and Lori Hogan founded the firm in 1994. The firm has been cited for its business success by the Wall Street Journal, Entrepreneur Magazine, Franchise Times,[3] Inc. magazine, the International Franchise Association, and TIME Magazine.[4] Paul Hogan, the organization's CEO, was named Entrepreneur of the Year by the International Franchise Association.[5]
Operations[edit]
Australia[edit]
Martin and Sarah Warner founded Home Instead in Australia in Brisbane in 2005. They oversee the management and operations of the master franchise and provide support to 27 franchised offices.[6]
Austria[edit]
The Austrian operations are run by Paul Fritz, the franchise partner in Switzerland.[7]
Canada[edit]
Since 2013 the company has organised delivery of Christmas gifts to old people who live alone in Toronto.[8] Susan Boyko of the Kelowna operation was awarded the title of Canadian Caregiver of the Year in March 2019.[9][10]
China[edit]
Operations have been established in Wuhan and Shenzhen.[11]
Finland[edit]
Germany[edit]
Home Instead Seniorenbetreuung had set up 111 franchises in Germany in November 2018.[12]
Ireland[edit]
The operation in Waterford was established in 2009 in Cleaboy Business Park and now employs 20 office staff.[1] The Irish franchise annually produces The Senior Citizen & Family Carer Guidebook, which is given away.[13] Home Instead Senior Care Donegal set up headquarters in Letterkenny in 2018.[14]
In 2019 there were more than 4,000 caregivers working for the company across Ireland. The firm is setting up a partnership with GrandPad, a technology company which has set up its European headquarters in Gorey.[15]
Italy[edit]
Netherlands[edit]
The firm expanded into the Netherlands in 2011,[16] where it is known as Home Instead Thuisservice. It started operating in South West Friesland in March 2019, where the franchise is held by Ronald and Thea Keuning.[17]
The Enschede region franchise, which opened in 2018 was the 24th operation in the Netherlands.[18]
Switzerland[edit]
The operation was started in 2007 and has 18 branches.[19] The Home Instead affiliate in Switzerland acquired about 60% of the master franchise for Ireland in 2017.[20]
United Kingdom[edit]
Martin Jones, based in Stretton, Warrington is the Managing Director of Home Instead Senior Care in the UK.[21] He is also involved with Business in the Community He sees the company as a major provider of community-based care in line with the strategy outlined in the NHS Long Term Plan. He spoke at the Future of Care conference in London in March 2019, discussing the place of robotics in senior care.[22]
In 2019 the organisation had 40 Care Quality Commission ‘outstanding’ ratings across England. This was 20% of the English network, which compared to an average 2% in the social care sector. They won the Queen's Award for Enterprise: Innovation (2016). At that time they had 56 offices and in 2019 they have 195, with about 10,500 clients and about 9,500 caregivers. [23] Jones was appointed to the board of trustees at The Silver Line in March 2019.[24] Staff are matched with clients that share their interests, and all home visits are at least an hour.[25]
The operation in Stockton-on-Tees, Home Instead Cleveland, which was set up in 2014 and is owned and run by a former Stockton Rugby Club player, was rated outstanding by the Care Quality Commission after an inspection in 2018. [26] The York & Malton franchise was also rated outstanding in 2018. The CQC reported: ‘The culture at Home Instead Senior Care is exceptionally open, honest and caring, demonstrating a commitment to putting their clients and staff at the heart of everything they do.’[27] Home Instead Senior Care North Oxfordshire, which provides personal care to 36 people living in their own homes in the community was rated outstanding by the Care Quality Commission in 2019. Their report said "We received overwhelmingly positive feedback from people, relatives and professionals on how staff had developed caring relationships with people and their relatives." Visits were over an hour, which is unusual in the sector.[28] Home Instead Senior Care Canary Wharf was inspected in March 2018 and rated outstanding. The inspector reported that " Two hour minimum visits allowed people and their care workers the opportunity to develop highly positive and caring relationships that took into account people's individual needs and interests."[29] Comitis L11 Limited, which trades as Home Instead Senior Care Brentwood was inspected in August 2018 and rated outstanding. It gives personal care to 80 people living in their own homes. The inspector reported that "People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice."[30] Home Instead Senior Care in Havant, Hampshire was rated outstanding at its first inspection and Debbie Westhead, the Care Quality Commission interim chief inspector for Adult Social Care, said she was delighted to be able to congratulate Home Instead Senior Care for another overall ‘Outstanding’ rating and that the quality of care which their inspectors found was exceptional.[31] Home Instead Bromley was rated outstanding in 2018 and used the resulting publicity to recruit more staff.[32]
The firm was awarded a Five Star Employer award by the human resources company WorkBuzz in December 2018.[33][34] Home Instead Bolton made a public commitment to pay the Real Living Wage, £9 an hour, rather than the £8.21 national living wage in March 2019.[35]
In March 2019 the franchise in Ipswich held a nutrition workshop for older people.[36]
United States[edit]
Jeff Huber is the President and Chief Executive Officer.
The firm has made an investment in GrandPad, a tablet technology company based in California which is intended to reduce client loneliness and improve social connectivity.[37] It intends to implement the Grandpad technology across its operations to enhance the delivery of care into clients homes, and hopes to develop interactive remote care. Huber has joined the board of Grandpad.[38]
The franchise in Granville, Ohio, opened in 2004, has about 200 volunteers and is regularly at the top of the annual surveys of caregivers across the world.[39]
In 2015 it was the fifth largest employer in Staunton, Virginia.[40]
The franchise in Grants Pass, Oregon cares for about 115 clients,of whom 40 have Alzheimer's or a similar medical diagnosis.[41]
The franchise in Brandon, Florida is involved with a Operation Medicine Chest, an annual event which encourages people to dispose of unwanted medication, run with South Bay Hospital.[42]
In 2011, 2012, 2013, 2014, and 2018 the Home Instead Senior Care® network was listed No. 1 overall in franchisee satisfaction among all categories, as announced by Franchise Business Review.[43]
The company finds it difficult to recruit staff because pay in the sector is not competitive.[44]
The company won the J.D. Power President’s Award for its commitment to caring for older adults and exceeding customer’s expectations in 2018.[45]
In 2003 The Home Instead Senior Care Foundation was established as a means to further enhance the health, safety, support services and lives of seniors. The Foundation funds non-profit organizations that specialize in programs and services for seniors, including research and development, education, scholarships, and/or advocacy for the health and well being of the elderly. As of 2014, The Home Instead Senior Care Foundation had awarded 151 grants totaling more than $1.5 million.
References[edit]
- ↑ 1.0 1.1 "Home Instead Senior Care celebrates 10 years in Waterford". Waterford Live. 18 January 2019. Retrieved 28 February 2019.
- ↑ "Global Home Health Care Services Market 2018 Segmentation, Demand, Growth, Trend, Opportunity and Forecast to 2023". Honest Version. 16 March 2019. Retrieved 17 March 2019.
- ↑ Jonathan Maze (2008-10-01). "Economic insight: Franchise Times Top 200". Franchise Times Corporation. Archived from the original on 2008-10-11. Retrieved 2009-09-22.
- ↑ Francine Russo (2009-09-14). "Franchising the Care and Feeding of Grandma". TIME Inc. Retrieved 2009-09-22.
- ↑ "Home Instead Senior Care Founder named Entrepreneur of the Year". The Franchise magazine. Retrieved 2009-03-12.
- ↑ "Couple keen to help seniors retain their independence". Sidney Morning Herald. 27 October 2018. Retrieved 30 March 2019.
- ↑ "Home Instead Senior Care Expands into Finland, South Korea and Austria". Cision. 7 November 2008. Retrieved 17 March 2019.
- ↑ "Community program delivers gifts to isolated seniors in east Toronto". Toronto.com. 22 December 2018. Retrieved 17 March 2019.
- ↑ "Provincial budget gets a B-". Kelowna Courier. 23 February 2019. Retrieved 17 March 2019.
- ↑ "Financial Benefits of Living in Retirement Homes". John Francis. 5 January 2023. Retrieved 17 March 2019.
- ↑ "Home Instead Celebrates Grand Openings in China". Home Instead Senior Care. Retrieved 17 March 2019.
- ↑ "Home Instead feiert Unterzeichnung des 111. Franchisevertrags". Igenda News. 28 November 2018. Retrieved 30 March 2019.
- ↑ "Home Instead publishes free senior citizen guidebook". Connaught Telegraph. 13 March 2019. Retrieved 16 March 2019.
- ↑ "Home Instead Donegal celebrates new office launch with Majella O'Donnell". Donegal Now. 6 December 2018. Retrieved 30 March 2019.
- ↑ "Tablet computer maker GrandPad to create 75 jobs". Silicon Republic. 28 March 2019. Retrieved 30 March 2019.
- ↑ "Home Instead Senior Care Expands Into the Netherlands". Franchising. 2 December 2011. Retrieved 30 March 2019.
- ↑ "Home Instead Thuisservice Friesland geopend in regio Zuid-West". De Nationale Franchise Gids. 15 March 2019. Retrieved 30 March 2019.
- ↑ "Home Instead breidt uit naar Enschede". Skipr. 29 August 2018. Retrieved 30 March 2019.
- ↑ "Seniorenbetreuung im eigenen Zuhause". Home Instead Schweiz AG. Retrieved 17 March 2019.
- ↑ "Swiss roll up 60% stake in care firm Home Instead". Sunday Times. 30 April 2017. Retrieved 17 March 2019.
- ↑ "Stretton businessman on board of Esther Rantzen-inspired charity". Warrington Guardian. 24 March 2019. Retrieved 28 March 2019.
- ↑ "Conference debates the role of robotics in care". Home Care Insight. 21 March 2019. Retrieved 28 March 2019.
- ↑ "THE BIG INTERVIEW: Martin Jones, Managing Director, Home Instead Senior Care". Home Care Insight. 22 February 2019. Retrieved 16 March 2019.
- ↑ "Home Instead Senior Care MD appointed to the board of trustees at The Silver Line". Healthcare Business. 16 March 2019. Retrieved 17 March 2019.
- ↑ "Best Employer in Care Award for Home Instead Senior Care". Bolton News. 21 October 2018. Retrieved 28 March 2019.
- ↑ "'Outstanding' home care service humbled by glowing report highlighting exceptional staff". Teesside Live. 13 February 2019. Retrieved 28 February 2019.
- ↑ "Outstanding caregivers treat people they care for like family". Homecare.co.uk. 19 November 2018. Retrieved 28 February 2019.
- ↑ "Home Instead Senior Care North Oxfordshire". Care Quality Commission. 15 March 2019. Retrieved 27 March 2019.
- ↑ "Home Instead Senior Care Canary Wharf". Care Quality Commission. 25 May 2018. Retrieved 27 March 2019.
- ↑ "Comitis L11 Limited t/a Home Instead Senior Care". Care Quality Commission. 17 October 2018. Retrieved 27 March 2019.
- ↑ "Home Instead Hampshire branch rated 'Outstanding' in first inspection". Home Care Insight. 19 March 2019. Retrieved 28 March 2019.
- ↑ "Home Instead Senior Care Bromley renews 'You Can Care' campaign". News Shopper. 5 February 2019. Retrieved 28 March 2019.
- ↑ "Weston firm wins care award for best employer". Weston Mercury. 11 December 2018. Retrieved 28 February 2019.
- ↑ "Care company with presence in Aylesbury receives Best Employer in Care award". Bucks Herald. 14 November 2018. Retrieved 28 February 2019.
- ↑ "Bolton care firm commits to Real Living Wage". Bolton News. 2 March 2019. Retrieved 28 March 2019.
- ↑ "Older people urged to stay well nourished amid malnutrition fears". Ipswich Star. 14 March 2019. Retrieved 16 March 2019.
- ↑ "LHC Group, Home Instead, LeadingAge Share Top Tech Strategies". Home Healthcare News. 24 March 2019. Retrieved 28 March 2019.
- ↑ "Home Instead Making Tech Push, Investing in Senior-Friendly Tablet Startup". Home healthcare news. 30 January 2019. Retrieved 30 March 2019.
- ↑ "Granville Rotary honors Huddleston". Newark Advocate. 9 February 2019. Retrieved 28 February 2019.
- ↑ City of Staunton Comprehensive Annual Financial Report
- ↑ "Missing Senior Network helps locate seniors with memory loss". News @ 10. 26 March 2019. Retrieved 28 March 2019.
- ↑ "Get rid of outdated drugs". Observer News. 28 March 2019. Retrieved 28 March 2019.
- ↑ Care, Home Instead Senior. "Home Instead Senior Care® Named Top Franchisor of the Year". www.prnewswire.com. Retrieved 2018-10-15.
- ↑ "Home healthcare aides vital to area". Sandusky Register. 3 February 2019. Retrieved 28 February 2019.
- ↑ "Home Instead gives as much care to employees as it does to its patients". Detroit Free Press. 10 November 2018. Retrieved 28 February 2019.
Further reading[edit]
- Stages of Senior Care: Your Step-by-Step Guide to Making the Best Decisions (paperback), Paul and Lori Hogan, McGraw-Hill, 2009, ISBN 0-07-162109-1 Search this book on
., ISBN 978-0-07-162109-0 Search this book on .
External links[edit]
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