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Hyperautomation is the combination of technologies that allow faster application authorship (like low-code and no-code) with automation technologies that coordinate different worker types (i.e. human and artificial) for intelligent and strategic workflow optimization. It came to exist as a combination of trends in process automation technologies like RPA, Artificial Intelligence, machine learning (ML), NLP, and Process Mining. It allows employees to work with technology, with intelligent hyperautomation taking care of tasks too complicated for traditional automation methods.
Gartner has been credited with coining the term and noted that the trend was kicked off with robotic process automation (RPA). Gartner's report notes that, “RPA alone is not hyperautomation. Hyperautomation requires a combination of tools to help support replicating pieces of where the human is involved in a task." It can be understood as the practical augmentation, not replacement, of the speed and accuracy of human work with technology, in pursuit of a 10x-100x improvement to drives change and creates new business models. While regular automation improves processes, hyperautomation adds artificial intelligence and machine learning to automation, increasing the use-case potential.
The technology can be used in various industries, including banking & insurance, retail, customer service, healthcare, and government. As an example, the eligibility verification process of the Affordable Care Act uses hyperautomation to complete as many as 300,000 processes per month. Rolls-Royce uses hyperautomation in its civil aerospace business, while Ford plans to use the technology to improve all business process management dashboards.
During the coronavirus pandemic, hyperautomation was frequently discussed as a way to help businesses transition to remote work. In May 2020, UiPath Inc., announced the availability of its end-to-end hyperautomation platform as the core of its 20.4 release box set. The technology was also listed as one of the top technology trends of 2020.
- Calkins, Matt; Ward-Dutton, Neil; Westerman, George; Fernandes, Sidney; N, Lakshmi; Wei, Alice; Heneghan, Lisa; Skinner, Chris; Blake, Darren (2020-11-20). Hyperautomation. Bookbaby. ISBN 978-1-7357329-0-9. Search this book on
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