SEW
| Privately held Company | |
| ISIN | 🆔 |
| Industry | Technology |
| Founded 📆 | 2012 |
| Founder 👔 | Deepak Garg |
| Headquarters 🏙️ | Irvine, California |
Area served 🗺️ | |
| Members | |
Number of employees | 1450 (2024) |
| 🌐 Website | https://www.sew.ai/ |
| 📇 Address | |
| 📞 telephone | |
SEW (Smart Energy Water) (formerly Smart Utility Systems) is a Global AI Platform technology company headquartered in Irvine, California. SEW is a privately held product company and employs over 1450+ people in 45+ countries.
SEW AI-Powered Platforms educate, empower and engage energy & water customers, workforce, and assets through Digital Customer Experience (CX), Workforce Experience (WX) and AI/ML Energy and Water Analytics for global Energy Providers & Utilities.
The company is a provider of Vertical- Specific AI-Powered platforms that include Digital Customer Experience (CX) and Workforce Experience (WX) for global energy, water, and gas, e-Mobility and telecommunication service providers.
SEW’s geographic presence includes USA, Canada, Jamaica, Colombia, Brazil, Ireland, United Kingdom, Portugal, Luxembourg, Germany, Hungary, South Africa, Kingdom of Saudi Arabia, United Arab Emirates, India, Malaysia, Hong Kong, and Australia. It also has multiple offices in Irvine, Dallas and Las Vegas in the United States, and Global Energy Tech AI Innovation Hub in Noida and Bangalore in India.
History[edit]
SEW was founded by Deepak Garg in 2012. The company launched SmartCX (Customer Experience) and SmartWX (Workforce Experience) platform for utilities in 2012.
SEW launched SmartBX (Business Experience) platform in 2014.
In June 2015, SEW built solutions on SAP® Multichannel Foundation for Utilities and Public Sector to enhance customer engagement. [1]
In 2015, SEW introduced SmartIX platform with intuitive analytics capabilities for utility teams, including water analytics capabilities around drought prevention and water conservation.
In January 2016, SEW opened new offices in Irvine.[2] In February 2016, SEW partnered with Planet Water Foundation.[3]In July 2016, SEW received the Smart Grid Product of the Year Award.[4]
In 2018, Simply Energy became SEW's first customer in Australia, followed by Waterscan in the United Kingdom and UGI International in Europe.
In November 2018, SEW's customer UGI was recognized by SAP at its 11th annual excellence award ceremony for Digital Customer Experience (CX) platform. OPDD and Corix were also recognized for for enhancements to their customer experiences.
In 2019, the company introduced products like solar, eMobility solutions, smart chatbots, carbon footprint, and governance.
In March 2019, SEW entered into a global partnership with Choice Energy. In April 2019, SEW signed a multimillion dollar global collaboration agreement with Microsoft.[5]
In October 2019, SEW and SAP joined hands to deliver SEW’s Digital Customer Experience Platform for the Global Utility Industry. In November 2019, SEW and Bridgewater Consulting Group entered into global partnership to strengthen and grow SEW’s platform implementation.[6]
In August 2020, SEW partnered with Tech Mahindra, PwC and Accenture to accelerate digital transformation for Energy and Water Utility Industry.[7]
In September 2020, the company received the 2020 Utility Industry Spotlight Awards for Global Customer Innovation.[8]
In 2021, SEW entered into global strategic alliance with Deloitte.[9]
In February 2022, 'My Tata Power’ unified SEW’s SmartCX Mobile App launched by Odisha Discoms in India.[10] In September 2022, SEW forged a partnership with Util-Assist to deliver system integration services to clients implementing SEW’s platforms.[11]
In November 2022, SEW established a partnership with Siemens Smart Infrastructure to support utilities globally to improve the customer and workforce experiences for utility smart meter users.[12]
SEW acquired 3Insys, provider of Utility Integration Platform as a Service (iPaaS) system integration, data integration, identity management, API management.
In March 2023, SEW entered into a partnership with Utility Solutions Partners (USP).[13] In July 2023, the company opened new headquarters in Las Vegas, Nevada, United States.
In September 2023, legend Kapil Dev, world cricketer and former Indian World Cup team Captain joined the Executive Advisory Board at SEW.[14]
In October 2023, SEW announced its acquisition of GridExchange, a Transactive Energy platform, from Alectra Utilities Corporation.[15]
In December 2023, SEW was positioned as a leader in IDC MarketScape Report for Worldwide Digital Customer Engagement Solutions for Utilities 2023-2024.[16]
In February 2024, the company announced the opening of its new office in Dallas, Texas, United States. In April 2024, SEW opened the new Global Energy Tech AI Innovation Hub in Greater Noida, India.
Products and Services[edit]
- SmartCX (Customer Experience) Platform
- SmartWX (Workforce Experience) Platform
- SmartiX (Intelligent Experience) Platform
- SmartBX (Business Experience) Platform
- SmartBITs (Business Integration) Technology
- SmartGX( GridExchange) Platform
References[edit]
- ↑ "Smart Utility Systems Builds Solution on SAP® Multichannel Foundation for Utilities and Public Sector to Enhance Smart Customer Engagement". Businesswire (Press release). Retrieved 2024-05-26.
- ↑ staff, Daily Pilot (2016-01-22). "Biz News: Smart Utility Systems opens Irvine offices". Daily Pilot (Press release). Retrieved 2024-05-26.
- ↑ "Aquapreneurs". thewaternetwork.com (Press release). Retrieved 2024-05-26.
- ↑ "Winners of the 2016 Smart Grid Product of the Year Award Announced". www.iotevolutionworld.com (Press release). Retrieved 2024-05-26.
- ↑ "Smart Energy Water (SEW) to Expand SEW Platform at Global Scale Using Microsoft Azure". Businesswire (Press release). Retrieved 2024-05-30.
- ↑ Group, Bridgewater Consulting. "Bridgewater Consulting Group and Smart Energy Water Expand Global Partnership". www.prweb.com (Press release). Retrieved 2024-05-26.
- ↑ "Tech Mahindra and Smart Energy Water Accelerate Digital Transformation for Energy and Water Utility Industry Globally". www.techmahindra.com (Press release). Retrieved 2024-05-26.
- ↑ zpryme (2020-09-22). "Zpryme Announces 2020 Utility Industry Spotlight Award Winners". Zpryme (Press release). Retrieved 2024-05-26.
- ↑ "Smart Energy Water and Deloitte Announce Global Strategic Alliance to Deliver Digital Customer and Workforce Experiences for Global Energy and Water Providers". Businesswire (Press release). Retrieved 2024-05-26.
- ↑ "'My Tata Power' Unified Consumer Mobile App launched by Odisha Discoms". www.tatapower.com (Press release). Retrieved 2024-05-26.
- ↑ Callies, Josh (2022-09-26). "Util-Assist Partners with SEW to Deliver Utility Customer and Mobile Workforce Experience (CX & WX) Platforms, Powered by AI/ML". Util-Assist (Press release). Retrieved 2024-05-26.
- ↑ "SEW joins Siemens´ ecosystem of partners for grid software". press.siemens.com (Press release). Retrieved 2024-05-26.
- ↑ newuspwebsite (2023-03-20). "USP & SEW United to Change How Utility Companies Do Customer and Workforce Experience Platforms". USP (Press release). Retrieved 2024-05-26.
- ↑ PR, ANI (2023-09-05). "Legend Kapil Dev Joins Executive Advisory Board at Smart Energy Water". ThePrint (Press release). Retrieved 2024-05-26.
- ↑ "SEW Acquires GridExchange - Transactive Energy Platforms - Pioneering the Future of Clean Energy Transition". Yahoo Finance (Press release). 2023-10-23. Retrieved 2024-05-26.
- ↑ "IDC MarketScape: Worldwide Digital Customer Engagement Solutions for Utilities 2023-2024 Vendor Assessment". IDC: The premier global market intelligence company (Press release). Retrieved 2024-05-30.
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