TechSee
TechSee is an Israeli technology company that specializes in intelligent visual CX solutions powered by computer vision AI and augmented reality. The TechSee platform delivers interactive visual guidance to consumers’ mobile screens to help facilitate customer experience during product search, purchase, customer onboarding, unboxing, product usage and support, billing and troubleshooting.
History
Techsee, founded in 2015, has raised more than $23.5M[1] in funding from investors including Scale Venture Partners [2], Salesforce Ventures [3], Planven Investments [4], OurCrowd First, Innogy and Comdata Group. TechSee was selected as a “Cool Vendor” in Gartner’s May 2018 Cool Vendors[5][6][7] in CRM Customer Support and Service Report.
TechSee is headquartered in Israel with offices in New York and Madrid.
TechSee was founded by CEO Eitan Cohen[8], COO Amir Yoffe[9], and Chief Scientist Prof. Gabby Sarusi[10].
Technology
TechSee’s patented technology applies deep learning computer vision proprietary algorithms to a massive dataset of visual tech issues. The platform recognizes devices and their parts and associates them with common issues and resolutions[11][12]. TechSee then uses augmented reality to overlay device information on a smartphone screen, enabling visual and interactive guidance by locating and tracking objects. Continuous R&D has produced a Visual Tech Assistant for automated device recognition and issue resolution in self-service or assisted service modes.
The technology is based on: Artificial intelligence, Augmented reality and Computer vision.
Products
TS Live Contact Center
Enables Contact Center agents to easily diagnose issues transmitted via the customer’s smartphone camera, and provide visual and interactive real-time guidance using a decision support tool for automated recognition of devices and their issues.
TS Live Field Services
Enables field technicians to consult with experts at HQ or in the field, using video and voice communication, to facilitate supervision and visual confirmations.
TS Self-Service - EVE (beta stage)
Enhances a self-service offering with a Visual Tech Assistant that delivers interactive visual guidance augmented on the customers’ smartphone screens, providing feedback and correcting them in a conversational manner.
Customers & Partners
TechSee’s visual customer engagement platform is implemented in contact centers in leading telecoms, consumer electronics, insurance and utility brands, including Vodafone, Samsung, Orange[13] [14], Hitachi and Accenture[15].
See also
References
- ↑ "Crunchbase: TechSee funding".
- ↑ ""TechSee Nabs 16m for its Customer Support Solution Built on Computer Vision and AR"".
- ↑ ""Salesforce invests in Israeli co TechSee Augmented Vision"".
- ↑ ""Smart Home AI Co TechSee Raises 75m"".
- ↑ "Cool Vendors in CRM Customer Service and Support".
- ↑ ""TechSee Named a 2018 Cool Vendor by Gartner"".
- ↑ ""Predictive AI Augmented Reality TechSee named Gartner Cool Vendor 2018"".
- ↑ "LinkedIn Eitan Cohen".
- ↑ "LinkedIn Amir Yoffe".
- ↑ "LinkedIn Gabby Sarusi".
- ↑ ""AI and Augmented Reality Could Make Fixing Your Router a Little More Bearable"".
- ↑ ""Augmented Reality - Next Generation Technical Support"".
- ↑ ""TechSee's Visual Support Enhances Customer Service"".
- ↑ ""TechSee's Visual Support Enhances Customer Satisfaction at Orange Spain"".
- ↑ ""Client Case Study: Reinventing Customer Service"".
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