Connext Global Solutions
| Private | |
| ISIN | 🆔 |
| Industry | Business process outsourcing (BPO) |
| Founded 📆 | 2014 |
| Founder 👔 | Tim Mobley |
Number of locations | Philippines, Colombia, Mexico, India |
Area served 🗺️ | Worldwide |
Key people |
|
| Services | Offshore staffing, remote workforce management, healthcare administration, customer service, accounting, IT support |
| Members | |
Number of employees | |
| 🌐 Website | connextglobal.com |
| 📇 Address | |
| 📞 telephone | |
Connext Global Solutions is an American business process outsourcing (BPO) and offshore staffing company headquartered in Honolulu, Hawaii. Founded in 2014 by entrepreneur and U.S. Army veteran Tim Mobley, the company provides offshore staffing and remote workforce management, with operations in the Philippines, Colombia, Mexico, and India. Connext focuses on helping mid-sized firms build dedicated offshore teams in sectors such as healthcare administration, customer service, and back-office support.[1][2]
History
Connext was established in 2014 after Mobley, a West Point graduate with an MBA from Harvard Business School, identified a gap between large outsourcing firms and smaller companies that needed tailored offshore support.[3] Having previously worked in healthcare administration, Mobley observed that mid-sized organizations struggled to access offshore staffing without losing control of their processes.
The company’s first client was an escrow service requiring assistance with document processing.[2] From those beginnings, Connext expanded rapidly in the Philippines, opening offices in Angeles City and later Davao. By 2021, it had around 300 employees and approximately 50 clients, many in healthcare and professional services.[2]
During the COVID-19 pandemic, Connext adapted by supporting remote and hybrid offshore teams, positioning itself as a partner for companies facing staffing shortages and rising labor costs. This period coincided with broader interest in resilient workforce strategies, combining automation with offshore labor.[4]
Business model and services
Connext positions itself between freelance platforms such as Upwork and large multinational BPOs like Accenture. The firm targets clients that require dedicated offshore teams of 5–250 staff, providing them with hiring, training, HR compliance, and IT infrastructure while allowing clients to maintain operational control.[2]
Its service lines include:
- Healthcare administration (medical billing, credentialing, prior authorization, claims processing)
- Customer service and back-office operations
- Accounting and professional services (accounts payable/receivable, bookkeeping, mortgage processing, title and escrow)
- Technology (software development and IT operations)
Executives emphasize a hybrid future where automation and human oversight coexist. In interviews, Vice President of Sales and Marketing Taylor Goucher has argued that while AI can automate much of repetitive work, human staff remain critical for handling exceptions, maintaining compliance, and ensuring customer satisfaction.[4] This view was echoed in 2025 when Goucher was quoted by CNBC in coverage of AI’s impact on job losses.[5]
Leadership
- Tim Mobley – Founder and President. A graduate of the United States Military Academy at West Point and Harvard Business School, Mobley previously worked in healthcare administration before starting Connext.[6]
- Taylor Goucher – Vice President of Sales & Marketing, overseeing global expansion and client acquisition.[4]
Recognition and workplace culture
Connext’s growth has been recognized by multiple business rankings. The company has appeared on the Inc. 5000 list of fastest-growing private companies in the U.S. for four consecutive years, moving from rank 3,140 in 2022 to 700 in 2025.[1] It has also been listed among Inc. 5000’s 100 Fastest-Growing Veteran-Owned Businesses.[7]
In 2024, founder Tim Mobley was a finalist for the EY Entrepreneur of the Year – Pacific Southwest Award, one of the most prestigious business leadership recognitions in the United States.[8][9]
Connext has also received workplace culture certifications. In 2024, its Colombian subsidiary was certified by Great Place to Work, with survey data showing 100% of employees considered it an excellent workplace.[10] In the Philippines, Connext International Inc. earned Great Place to Work certification and was listed among the Best Workplaces in the Philippines (Large Company category) in 2025.[11][12]
Media coverage
Connext executives are frequently cited in discussions on the future of outsourcing and the impact of automation. In addition to CNBC and The Good Men Project, Mobley has been profiled in outlets such as VeteranCrowd Network and Startup Savant, discussing the entrepreneurial challenges of building a cross-border company.[2][3]
See also
References
- ↑ 1.0 1.1 Inc. 5000 company profile: Connext Global Solutions. Inc.
- ↑ 2.0 2.1 2.2 2.3 2.4 Tim Mobley of Connext Global Solutions on launching the company. Startup Savant. 2021.
- ↑ 3.0 3.1 VeteranCrowd Network: Tim Mobley in the Spotlight. 2020.
- ↑ 4.0 4.1 4.2 Taylor Goucher on AI and outsourcing as part of workforce resilience. The Good Men Project. 2025.
- ↑ In job losses, AI’s role may be bigger than companies say. CNBC. July 20, 2025.
- ↑ The Org: Tim Mobley leadership profile.
- ↑ Connext named among Inc. 5000’s 100 Fastest-Growing Veteran-Owned Businesses. PRWeb. 2025.
- ↑ Connext founder up for national award. Pacific Business News. May 9, 2024.
- ↑ EY announces Entrepreneur of the Year finalists. EY Newsroom. 2024.
- ↑ Great Place To Work Colombia certification. 2024.
- ↑ Great Place To Work Philippines certification – Connext International Inc..
- ↑ Best Workplaces Philippines 2025 Large category.
Categories
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