NewVoiceMedia
 | |
| Private company | |
| ISIN | 🆔 |
| Industry | Telecommunications |
| Fate | Acquired |
| Successor | Vonage |
| Founded 📆 | 2000 |
| Founders 👔 | Ashley Unitt and Richard Pickering |
| Defunct | 2018 |
| Headquarters 🏙️ | , , |
Area served 🗺️ | Worldwide |
Key people |
|
| Products 📟 | ContactWorld SaaS software system |
| Services | Cloud-based customer service |
| Members | |
Number of employees | 360 [1] (2017) |
| 🌐 Website | newvoicemedia |
| 📇 Address | |
| 📞 telephone | |
NewVoiceMedia was a British cloud service company based in Basingstoke, England.[2] The company was acquired in November 2018 by American communications company Vonage.
The company's ContactWorld platform used customer contact technology as a cloud service by connecting customers through existing telephone infrastructures and using the internet to pass along previously collected client information to agents.[3][4][5]
The company had clients in 128 countries, with numerous large organisations including MobileIron, Truphone, Parcelforce, and the Canadian Cancer Society.[4][6][7][8][1]
History
Ashley Unitt and Richard Pickering founded NewVoiceMedia in 2000.[2][3]
In May 2010, NewVoiceMedia received £4 million (US$6.3 million) in a Series A round of funding.
Jonathan Gale was appointed CEO in February 2011 and led the company through rapid growth and a series of significant fund raising rounds which fuelled product development and international expansion.
The company received £2.5 million (US$4 million) in August 2011.[2] In 2013, it raised more than £35.2 million (US$55 million) via a £12.8 million (US$20 million) round in January and in September, it raised an additional £22.4 million (US$35 million).[5][6][9][10] By 2014, the company had raised more than £99 million in funding including a £32 million (US$50 million) Series E in July of that year.[11][12]
In March 2015, Business Insider recognised NewVoiceMedia as one of the 13 enterprise cloud startups with the most venture capitalist funding.[13] In 2015, the London Stock Exchange named NewVoiceMedia as one of the 1,000 Companies to Inspire Britain.[14]
NewVoiceMedia announced it had raised an additional £21 million (US$30 million) in January 2016 from several venture capital funds and Salesforce.[15] The company's total funding had reached over $141.3 million since its inception, making it one of the most successful startup enterprises from the UK backed by Silicon Valley investors.[16]
In January 2018, Dennis Fois was appointed as CEO. NewVoiceMedia was acquired in November 2018 by Vonage Inc for US$350 million.
References
- ↑ 1.0 1.1 "NewVoiceMedia". Forbes. Retrieved August 6, 2017.
- ↑ 2.0 2.1 2.2 Cardy, Todd (1 August 2011). "NewVoiceMedia closes £2.5 million second round". growthbusiness.co.uk. Vitesse Media. Retrieved 28 August 2015.
- ↑ 3.0 3.1 Chowdhry, Amit (10 July 2014). "Cloud-Based Virtual Call Center Company NewVoiceMedia Raises $50M". Forbes. Retrieved 28 August 2015.
- ↑ 4.0 4.1 Donnelly, Caroline. "RAC drives customer care to the cloud with NewVoiceMedia and Salesforce". computerweekly.com. TechTarget. Retrieved 28 August 2015.
- ↑ 5.0 5.1 Knowles, Jamillah (29 January 2013). "NewVoiceMedia raises $20 million to expand its cloud contact centre services in the US". thenextweb.com. The Next Web, Inc. Retrieved 28 August 2015.
- ↑ 6.0 6.1 Ludwig, Sean (29 January 2013). "Cloud call center biz NewVoiceMedia sings its way to $20M in new funds". venturebeat.com. VentureBeat. Archived from the original on 23 September 2015. Retrieved 28 August 2015.
- ↑ Garfield, Richard (20 May 2015). "NewVoiceMedia grows international business by more than 500 per cent". hampshirechronicle.co.uk. Newsquest Media (Southern) Ltd. Retrieved 28 August 2015.
- ↑ Smilansky, Oren. "The 2015 CRM Service Elite: NewVoiceMedia Helps Cancer Charity with Fundraising Efforts". destinationcrm.com. Information Today Inc. Retrieved 28 August 2015.
- ↑ Lunden, Ingrid (9 July 2014). "NewVoiceMedia Raises Another $50M For Its Cloud-Based Contact Centers". techcrunch.com. AOL Inc. Retrieved 28 August 2015.
- ↑ Grant, Rebecca (19 September 2013). "NewVoiceMedia raises $35M to bring call centers to the cloud". venturebeat.com. VentureBeat. Archived from the original on 1 October 2015. Retrieved 28 August 2015.
- ↑ "Deals of the day: NewVoiceMedia raises $50 million". fortune.com. Time Inc. 9 July 2014. Retrieved 28 August 2015.
- ↑ Wainewright, Phil (14 July 2014). "Wowcher customer service rings up a NewVoiceMedia makeover". diginomica.com. Diginomica Ltd. Retrieved 28 August 2015.
- ↑ Weinberger, Matt (17 March 2015). "The 13 enterprise startups with the most VC funding". businessinsider.com. Business Insider Inc. Retrieved 28 August 2015.
- ↑ "1000 Companies To Inspire Britain". lesg.com. London Stock Exchange. Retrieved 28 August 2015.
- ↑ NewVoiceMedia to spend big to go Stateside following $30m fundraise, 28 January 2016, Burn-Callander, Rebecca, The Telegraph
- ↑ More Money Into The Cloud As NewVoiceMedia Gets $30M For Its Contact Center Solutions, 28 January 2016, Lunden, Ingrid, TechCrunch
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