Quiq, Inc.
| Private | |
| ISIN | 🆔 |
| Industry | Customer service software, Conversational AI |
| Founded 📆 | 2015 |
| Founder 👔 | Mike Myer |
Area served 🗺️ | |
Key people | Mike Myer (Founder and CEO) |
| Products 📟 | Digital Engagement Center, AI Studio, AI Agents, AI Assistants, AI Services, AI Analysts |
| Members | |
Number of employees | |
| 🌐 Website | https://quiq.com |
| 📇 Address | |
| 📞 telephone | |
Quiq, Inc. is a technology company that provides an enterprise customer-experience platform using agentic AI.[1][2] The platform integrates with CRM systems to support digital customer interactions, lower contact-center costs, and support revenue growth.[3][4]
History
Mike Myer founded Quiq in 2015 to improve digital customer communication through asynchronous messaging.[5][6] Prior to founding Quiq, Mike was the CTO of RightNow Technologies, which acquired by Oracle and became Oracle Service Cloud.[7] Between 2016 and 2019, the company expanded integrations with major messaging platforms, including SMS, Facebook Messenger, and web chat, and established support for emerging channels such as WhatsApp and Apple Messages for Business.[8][9]
On 25 July 2019, Quiq raised US$12.5 million in a Series B round led by Foundry Group, with participation from Teamworthy Ventures, Venrock, and Next Frontier Capital, to enhance its customer-service messaging platform with AI.[10]
On 8 April 2021, Quiq acquired Snaps, a New York–based conversational-AI company, to build a combined customer messaging platform.[11] On 12 April 2022, the company raised US$25 million in a Series C investment round led by Baird Capital, which supported accelerated product development and market expansion.[12][13]
In 2023, Quiq added LLM-based conversational AI features to its platform. The company also partnered with Loop Insurance to launch what was reported as the first live, customer-facing AI assistant built on a large language model.[14]
In November 2025, Quiq introduced Conversation Analyst, an AI-driven quality-management tool designed to analyze customer interactions across messaging and voice, providing insights for compliance, sentiment, and coaching.[15][16][17]
Overview
Quiq provides AI-based services for end-to-end customer engagement. Its Agentic AI enables agents to interpret multi-step requests, apply context, and perform actions. The platform integrates with major CRM systems, including Salesforce, and supports multimodal, omnichannel communication.
References
- ↑ "Quiq, Inc. | Quiq: The Conversational CX Platform". SAP. Retrieved 2025-12-04.
- ↑ "On the Radar: Quiq emerges as a key challenger in agentic AI, bridging messaging, automation, and CX". Omdia. 2025-09-05. Retrieved 2025-12-04.
- ↑ "Quiq Inc - Company Profile and News". Bloomberg.com. Retrieved 2025-12-04.
- ↑ Biron, Bethany. "5 companies disrupting the customer-service industry, currently valued at $40 billion, by using chatbots and simple text messaging". Business Insider. Retrieved 2025-12-04.
- ↑ Biron, Bethany. "Quiq CEO reveals why text messaging is the future of the $40 billion customer service industry — and will lead to traditional call center models becoming obsolete". Business Insider. Retrieved 2025-12-04.
- ↑ Bindley, Katherine (2021-07-27). "Work-From-Anywhere Perks Give Silicon Valley a New Edge in Talent War". The Wall Street Journal. Retrieved 2025-12-04.
- ↑ "Mike Myer | CEO - Quiq Inc". Forbes Technology Council. Retrieved 2025-12-04.
- ↑ "Apple adds new integration partners to Business Chat ecosystem". ZDNET. Retrieved 2025-12-04.
- ↑ Wiggers, Kyle (3 April 2020). "AI Weekly: Coronavirus chatbots use inconsistent data sources and privacy practices". VentureBeat. Retrieved 4 December 2025.
- ↑ "Quiq raises $12.5 million to bring bots and messaging to customer service". VentureBeat. 2019-07-25. Archived from the original on 2022-12-06. Retrieved 2025-12-04. Unknown parameter
|url-status=ignored (help) - ↑ Ha, Anthony (2021-04-08). "Quiq acquires Snaps to create a combined customer messaging platform". TechCrunch. Retrieved 2025-12-04.
- ↑ Wiggers, Kyle (2022-04-12). "Proving that chatbots are kicking, Quiq raises $25M". TechCrunch. Retrieved 2025-12-04.
- ↑ "Beyond chatbots: How conversational AI makes customer service smarter". VentureBeat. 2022-04-21. Archived from the original on 2023-06-04. Retrieved 2025-12-04. Unknown parameter
|url-status=ignored (help) - ↑ "Can enterprise LLMs achieve results without hallucinating? How LOOP Insurance is changing customer service with a gen AI bot". diginomica.com. 2023-12-04. Retrieved 2025-12-04.
- ↑ Bureau, MarTech360 (2025-11-13). "Quiq Unveils Agentic AI Analyst for Contact Center Quality". Martech360. Retrieved 2025-12-04.
- ↑ Writer, Staff (2025-11-13). "Quiq Unveils Contact Center QA with Agentic AI Analyst". cmofirst. Retrieved 2025-12-04.
- ↑ "Quiq Launches 'Conversation Analyst' — Agentic AI That Redefines Quality Management for Modern CX". MarTech Edge. Retrieved 2025-12-04.
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